- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Dallas, Dallas, United States
__jobinformationwidget.freetext.ExternalReference__
REF66027Q
Front Desk Agent
Region
Luxury & Lifestyle
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
Facilitate the arrival and departure of guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of:
- all hotel features/services, hours of operation.
- all room types, numbers, layout, decor, appointments and location.
- all room rates, special packages and promotions.
- daily house count and expected arrivals/departures.
- scheduled daily group activities.
- Loyalty program details
- Build guest loyalty through personalized service
- Process all guest registrations and check-outs.
- Communicate services and amenities of the hotel to guests.
- Coordinate all guest room billing.
- Respond to all guest requests.
- Document and confirm reservations and cancellations.
- Block rooms in computer and follow through on designated requirements.
- Generate, print and distribute daily and weekly reports.
- Settle guest accounts and adhere to all cashiering procedures.
- Assist other front office departments as needed.
- High school graduate or equivalent vocational training certificate.
- Previous experience as Front Desk Agent in hospitality an asset.
- Previous guest relations and cashiering experience an asset.
- Computer literate in Microsoft window Applications.
- Knowledge of Opera Property Management system
- Fluency in English both verbal and non-verbal.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgement.
- understand guests’ needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
What’s in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academy designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities
- Eligible performance based bonus
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Aparthotel Adagio Porte de Versailles, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Nous recherchons notre « Chef de réception » au sein du pôle de Porte de Versailles!En véritable Maestro de notre équipe de réception, vous contribuez à assurer une expérience mémorable à nos clients.
Reference
5f197548-714c-4d0c-bc9f-4a15557926d9
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON HOLBORN, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
London
Job Category
Rooms
Description
Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/clea
Reference
4f986429-129b-4f1e-b943-f36fa342187b
Expiry Date
01/01/0001
Salary
Location
ibis Birmingham Airport - NEC, Birmingham, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Birmingham
Job Category
Rooms
Description
The Night Auditor welcomes all guests and takes care of them from arrival through to departure.They contribute to guest satisfaction by providing high quality services with a warm and friendly approac
Reference
828d086c-4c93-4ab4-83a8-e517d7b21b8a
Expiry Date
01/01/0001
Salary
Location
ibis budget London Hounslow, Hounslow, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
Hounslow
Job Category
Rooms
Description
We are seeking a Multi-Skilled Front Desk/Nights professional to join our team in Hounslow, United Kingdom. As a key member of our front office team, you will be responsible for providing exceptional
Reference
b3018d60-0d70-4783-a13f-ff2a160dc21f
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Mysore, Mysuru, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
GRAND MERCURE
Job type
Permanent
Locations
Mysuru
Job Category
Rooms
Description
We are seeking a dedicated and detail-oriented Guest Service Associate (GSA) - Housekeeping to join our team in Mysuru, India. As a GSA-Housekeeping, you will play a crucial role in maintaining the hi
Reference
bc9fbb55-599b-4668-9dbe-aaf2717a077f
Expiry Date
01/01/0001
Salary
Location
The Hoxton, Vienna, Vienna, Austria
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Graduate Job
Locations
Vienna
Job Category
Rooms
Description
What you’ll do…Die Gesamtverantwortung für die Leitung der Housekeeping-, Technik- und Front Office-Teams übernehmen und dafür sorgen, dass unsere Gäste bestens betreut werden und ihre Erwartungen übe
Reference
357152d4-caee-4ad2-b1fa-48f6b8007741
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio Access la Défense Léonard de Vinci, Courbevoie, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
Courbevoie
Job Category
Rooms
Description
La vitesse de croisière chez AdagioDès que vous passez la porte de nos aparthotels, vous découvrez un lieu d’échanges privilégiés : le Cercle, qui réinvente les codes de l’accueil traditionnel.Un cadr
Reference
51b6de15-2c35-4eef-bf1b-833f697add9d
Expiry Date
01/01/0001
Salary
Location
Fairmont St Andrews - Scotland, St Andrews, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
St Andrews
Job Category
Rooms
Description
A rare opportunity has arisen at Fairmont St Andrews for a Lobby Ambassador to join our close-knit team!The Lobby Ambassador's main responsibility is to provide a superior level of personalised servic
Reference
a5ed2479-494c-4b7b-ae31-3d4a41531c0e
Expiry Date
01/01/0001
Salary
Location
ibis Pune Viman Nagar, Viman Nagar, Pune, India
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
India
Job Category
Rooms
Description
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms, visitors.Maintain high standards of customer services at the reception desk
Reference
ba30339a-1297-4528-bb68-371f551895c3
Expiry Date
01/01/0001
Salary
Location
JO&JOE Budapest (Opening Summer 2025), Budapest, Hungary
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
JO&JOE
Job type
Permanent
Locations
Budapest
Job Category
Rooms
Description
JO&JOE is opening its new hostel in [CITY]! And is looking for its new Housekeeping Shift Leader. Come and write a page in the history of JO&JOE, by being part of the opening team! The Housekeeping S
Reference
1188cbdf-8806-458a-8944-1ac9e64061de
Expiry Date
01/01/0001