- Full-Time
- Permanent
- Rooms
- ACCOR
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ibis Laon, Laon, France
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REF5624A
FR - Réceptionniste Polyvalent (H/F/X)
Region
Europe and North Africa
À 38 minutes de Reims et à 1h20 de Paris, l'hôtel ibis de Laon dispose de 72 chambres confortables, d'une salle de réunion de 50 m², d'un restaurant ouvert le midi et soir, d'une terrasse et d'un espace extérieur agréable. S'ajoute un parking privé gratuit et une borne électrique.
L'hôtel est situé dans un environnement calme et pratique, facilement accessible depuis l'A26 et proche du centre-ville de Laon.
Réception & accueil
- Accueil physique et téléphonique des clients, check-in / check-out.
- Gestion de la boîte mail de la réception : réponses, demandes clients, suivi.
- Prise en charge des réservations et de leur suivi dans FOLS.
- Gestion des appels téléphoniques entrants (réservations, renseignements, standard).
- Application rigoureuse des process et standards Accor (garantie carte, ALL Accor, procédures qualité).
Coordination des équipes
- Pilotage et coordination du serveur en poste et de l'employé(e) polyvalent(e) petit-déjeuner pendant le service.
- Coordination avec l'équipe des étages pour le suivi de la disponibilité des chambres.
Polyvalence terrain
- Renfort et service au Petit-Déjeuner en cas de besoin.
- Renfort au Restaurant (mise en place, service) selon l'activité.
- Appui ponctuel sur les Étages en cas de besoin de service.
- Première expérience en réception hôtelière appréciée, idéalement en environnement de marque (Accor ou équivalent).
- Sens de l'accueil, aisance relationnelle et présentation soignée.
- Polyvalence et flexibilité : à l'aise pour intervenir sur plusieurs postes (réception, restaurant, PDJ, étages).
- Capacité à coordonner une petite équipe en poste (serveur, employé polyvalent PDJ).
- Rigueur, autonomie et sens des priorités.
- Disponibilité pour des horaires tournants (matin, soir, weekends et jours fériés).
- Maîtrise des outils de réservation hôtelière ; connaissance de FOLS et des standards Accor appréciée.
Envie de découvrir votre futur lieu de travail ?
Découvrez notre établissement en visitant notre site officiel :
https://all.accor.com/hotel/2059/index.fr.shtml
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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