Food Services Coordinator - Transitional Care Services

A Fusion of Hospitality and Healthcare Excellence - Accor Heartfelt Care

Accor Group is a global leader in hospitality, uniting over 45 brands across 5,600 hotels and 10,000 restaurants in 110 countries. At its heart is a commitment to responsible hospitality, innovation, and creating meaningful experiences. Every team member becomes a Heartist®, embodying care, passion, and purpose in everything they do.

Pullman Adelaide, one of Accor’s premier lifestyle destinations, stands proudly in the city’s CBD overlooking Hindmarsh Square. With 308 elegant rooms and a reputation for excellence, it reflects Accor’s ethos of blending luxury with heartfelt service. The hotel is a vibrant hub for both leisure and business travelers, offering a dynamic environment where hospitality professionals thrive.

Amplar Health Home Hospital brings a unique dimension to this setting through its Transition Care Service (TCS), operating within Pullman Adelaide. This innovative partnership transforms select hotel spaces into healing environments, supporting patients in their recovery journey outside traditional hospital walls.

In this newly created role, the Food Services Coordinator exemplifies the unique blend of hospitality and healthcare—delivering meals with warmth, assisting with dietary needs, and upholding the highest standards of hygiene and care.

Together, Accor, Pullman Adelaide, and Amplar Health redefine what it means to serve, merging the art of hospitality with the science of healing to create a truly compassionate and impactful experience for guests and patients alike.

Pullman Adelaide, part of the Accor Group, is proud to partner with Amplar Health Home Hospital to deliver exceptional care through the Transition Care Service (TCS). As a Food Services Coordinator, you will play a vital role in supporting guests wellbeing by delivering warm, professional, and personalized food service experiences, bringing the heart of hospitality into a healthcare setting.

This is a unique opportunity to join a dedicated team within one of Adelaide’s premier hotels, where luxury meets compassion and every meal becomes part of the healing journey.

Key Responsibilities

• Coordinate patient menu selections in collaboration with Amplar Health clinical staff and Pullman Adelaide’s culinary team, ensuring dietary preferences and medical restrictions are accurately accommodated.
• Deliver meals to dedicated floors with warmth, professionalism, and a genuine sense of care
• Oversee the preparation of mise en place and service trays in coordination with the stewarding and STC teams, ensuring timely and organized delivery to rooms and supporting guests during mealtimes with professionalism and care.
• Maintain cleanliness and hygiene across all food service areas in close collaboration with the Food Safety Supervisor, ensuring strict adherence to infection control protocols and regulatory standards.
• Communicate effectively with TCS and dietary staff regarding guests needs or concerns, while also coordinating and relaying relevant information to the culinary team to ensure seamless service and accurate meal delivery.
• Manage supplies and equipment dedicated to TCS, ensuring smooth daily operations by monitoring inventory levels, coordinating maintenance needs, and promptly reporting any malfunctions or service disruptions.
• Uphold Pullman Service Standards—every interaction, every detail, every day

You are a compassionate and service-driven professional who thrives in environments where care and hospitality intersect. With a calm demeanor and a proactive mindset, you bring warmth to every interaction—whether assisting guest or coordinating with culinary and TCS teams. You understand that every detail matters, and your commitment to excellence helps create a safe, welcoming, and healing experience for those in transition care.

Skills and Attributes

• A caring, people-focused attitude with a genuine desire to support others
• Strong communication and interpersonal skills to collaborate across hospitality and healthcare teams
• Proven administrative skills, including attention to detail, task coordination, and record-keeping
• Ability to remain composed and effective in a fast-paced setting
• Previous experience in hospitality or healthcare (preferred but not essential)
• A collaborative spirit and ability to work well within a multidisciplinary team
• Flexibility to work rotating shifts, including weekends and public holidays
• Hold (or be eligible to obtain) a South Australian Working with Vulnerable People Check and National Police Clearance
• Full Time Working Rights in Australia

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Duty meal
• Laundered uniform

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS