- Full-Time
- Permanent
- Food & Beverage
- ACCOR
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Mercure Oxford Hawkwell House Hotel, Oxford, United Kingdom
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REF117283Q
Food and Beverage Team Member
Region
Europe and North Africa
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
- Welcoming the guests to our F&B outlets & providing efficient, friendly, and professional service
- Conveying the hotel's image through his/her attitude, professionalism and excellent grooming standards
- Communicating proficiently in English (spoken and written) with guests
- Good knowledge of our products
- Take responsibility for your designated section and station
- Ensuring that the F&B area remains well stocked at all times
- Receiving and processing customers’ payments
- Making sure ingredient labels are visible in all stations
- Maintaining hygienic food service techniques during service
- Cleaning and sanitizing tables
- Taking a positive problem-solving approach to guest problems and concerns
- Actively selling and promoting hotel facilities and services
**Required Qualifications:**
- High school diploma or equivalent
- Strong communication skills (verbal and written)
- Customer service mindset with a commitment to guest satisfaction
- Ability to work in a fast-paced, team-oriented environment
- Basic mathematical skills for handling payments and transactions
- Knowledge of food safety and hygiene standards
**Preferred Qualifications:**
- Relevant food and beverage service experience or training
- Certification in food safety or hospitality service
- Proficiency in point-of-sale (POS) systems
- Multilingual abilities
- Experience in an upscale or hotel dining environment
- Strong attention to detail and organizational skills
- Demonstrated ability to upsell and promote services
WHAT IS IN FOR YOU
- Employee benefit card offering discounted rates in Accor Hotels
- Develop your talent through learning programs
- Friends & Family Rates
- Employee benefit card offering discounted rates at Accor worldwide
- Free and delicious meal breaks on duty
- Complimentary stays in the UK and North Ireland
- 30% food discounts in our restaurants
- Pension Scheme
- Health Insurance
- Cycle-to-work scheme
- Staff Uniforms Provided
- Learning programs through our Academies
- Opportunity to grow within your property and across the world
- Friendly working Environment
Candidates must have the right to work in the UK
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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