Company Description
- Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking an enthusiastic and customer-focused Food and Beverage Team Leader to join our dynamic team in Sheffield.
As a vital part of our hospitality organisation, you will play a crucial role in ensuring exceptional guest experiences through high-quality food and beverage service.
- Provide a warm and personalised welcome to all guests, creating a friendly and inviting atmosphere
- Lead, develop, and support a team of service specialists in daily hotel operations.
- Maintain high standards of service, contributing to the attainment of the department's qualitative and quantitative targets.
- Assist the F&B Manager to implement hotel strategy and reach KPI's.
- Develop close relationships with guests to encourage loyalty and enhance guest satisfaction
- Assist in the preparation and service of food and beverages, ensuring presentation and quality meet our exacting standards
- Collaborate with kitchen staff to understand menu items and communicate special dietary requirements
- Maintain a clean and organised work environment, adhering to all health and safety regulations
- Handle cash and card transactions accurately and efficiently
- Respond promptly and professionally to guest inquiries and concerns
- Contribute to the overall success of the team by supporting colleagues and adapting to operational demands.
Qualifications
- Passion for hospitality and food and beverage service
- Previous experience in a similar food and beverage role is preferred
- Excellent communication and interpersonal skills
- Strong team player with a collaborative approach
- Detail-oriented with a keen eye for quality and presentation
- Flexible and adaptable, willing to meet the demands of a dynamic hospitality environment
- Basic knowledge of food safety practices
- Ability to work efficiently in a fast-paced setting
- Customer service-oriented with a friendly and enthusiastic demeanour
- Physical stamina to stand for extended periods and carry moderate loads
- Basic numeracy skills for handling financial transactions
- Willingness to learn and grow within the organisation
Additional Information
- What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
