Company Description
We are a contemporary style 4.5 star comfort hotel conveniently located in the very heart of Melbourne on fashionable Collins Street close to the Town Hall, Federation Square and retail and theatre districts. Featuring 380 guest rooms and suites, bar and restaurant, swimming pool and gym with 8 flexible conference & function venues feature state-of-the-art, conference technology. The ballroom accommodates events of up to 400 delegates in a theatre-style setup or 230 guests for banquets.
Job Description
We're looking for an experienced and passionate Food & Beverage Supervisor to join our team and help lead the day-to-day operations across our Restaurant & Bar, In-Room Dining, and Conference & Events spaces.
This hands-on role is ideal for a confident hospitality professional who enjoys leading by example, building strong relationships with guests, and ensuring seamless service delivery in a fast-paced environment.
Working closely with the Food & Beverage Manager, you will play a key role in supporting and developing your team, maintaining exceptional service standards, and creating memorable guest experiences across all outlets.
If you have a passion for hospitality, strong leadership skills, and a commitment to delivering outstanding service, we'd love to hear from you.
Job Description
- Supervise and lead a team of Food & Beverage Attendants, ensuring the smooth and efficient delivery of service while consistently exceeding guest expectations.
- Monitor daily operations across restaurant, bar, breakfast, and conference & events outlets, ensuring exceptional service standards are maintained at all times.
- Proactively address guest enquiries, special requests, feedback, and complaints, ensuring effective service recovery and guest satisfaction.
- Train, coach, and mentor team members, fostering a positive, high-performing team culture and supporting ongoing career development.
- Work closely with the Kitchen team to ensure food quality, presentation, and service timing meet brand and guest expectations.
- Assist with workforce planning, including preparing staff rosters and managing labor costs in line with budget targets and business demands.
- Support inventory management, stock control, and operational compliance processes to maintain efficiency and profitability.
- Ensure compliance with Accor brand standards, workplace health and safety requirements, and all relevant food safety and RSA regulations.
- Lead by example, promoting a culture of professionalism, teamwork, and exceptional guest service.
Qualifications
Qualifications & Experience
- A genuine passion for hospitality, food & beverage service, and creating memorable guest experiences, always striving to find the "YES" in every situation.
- Demonstrated leadership experience with the ability to motivate, inspire, and develop teams to achieve outstanding operational results.
- Excellent communication and interpersonal skills, with the confidence to engage effectively with guests, colleagues, and stakeholders.
- Strong attention to detail and a commitment to maintaining high standards of service and presentation.
- Proven experience in both à la carte dining and conference & events operations, with a thorough understanding of service delivery in fast-paced hospitality environments.
- Strong organizational and problem-solving skills, with the ability to manage competing priorities and adapt to changing business needs.
- Sound knowledge of food safety, workplace health and safety, and Responsible Service of Alcohol (RSA) requirements.
- Flexibility to work a rotating roster, including evenings, weekends, and public holidays.
- Previous supervisory or team leader experience within a hotel environment will be highly regarded.
Additional Information
Key Success Factors
- Guest-centric mindset with a passion for delivering exceptional experiences.
- Strong leadership presence and ability to lead by example.
- Commercial awareness and understanding of labor and operational cost management.
- Commitment to teamwork, continuous improvement, and operational excellence.
- Alignment with Accor's values and service culture.
