Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
What you will be doing:
- Assist in leading, mentoring and training the Food & Beverage Operations team
- Supervise and delegate duties to team members effectively
- Ensure brand standards are maintained across all food and beverage outlets
- Liaise with kitchen to ensure the highest standard of food quality and visual appeal
- Monitor and maintain excellent customer service standards
- Manage staff rotas and schedules to ensure optimal coverage during peak times
- Conduct regular quality checks on food and beverage items
- Handle customer feedback and complaints professionally and efficiently
- Assist in implementing new menu items and seasonal promotions
- Ensure compliance with health and safety regulations and food hygiene standards
- Participate in staff recruitment and performance evaluations
- Assist in inventory management and stock control
- Collaborate with other departments to enhance overall guest experience
- Support the organisation of special events and functions
- Contribute to the development and implementation of marketing strategies for food and beverage outlets
What is in it for you:
- Service Charge
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- Recommend a friend scheme
- Employee Advisory Service
- ... And much more!
Qualifications
What we are looking for:
Strong experience in a similar hospitality role
Interpersonal and problem solving abilities and the ability to lead by example
Fluent in English
Right to work in the UK
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Information on the processing of personal data
When you submit an application to Accor, trading as Essendi UK LTD, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
