Company Description
Sofitel, the Upscale International Hotel brand for Accor, offers Lounge guests a new attitude for cosmopolitan business and leisure travellers visiting the Qantas Lounges Melbourne.
At Qantas Lounges by Accor, we provide a team environment that is supportive and trusting at all levels and our people are encouraged to work collaboratively.
Our reputation is founded on guest passion, sustainable performance, innovation, spirit of conquest, trust and respect.
As a key member of our team you will represent our friendly and professional service philosophy of ‘Feel Valued’ and ‘Feel Welcome’.
We are seeking a highly motivated Food & Beverage Senior Lounge Host to join our experienced and professional Front of House team.
Job Description
Are you looking to climb the ladder in the hospitality industry? Let’s start with the good stuff...
What are the benefits?
- Qantas & Jetstar Discounts– Domestic & International Travel (T&C Apply)
- Hotel discounts worldwide and exclusive travel benefits
- Free staff meals
- Free Parking
- Parental leave
Who are we?
Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. We are Accor.
What do we do?
Every day we connect with thousands of travellers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a comfortable stop on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.
About the role?
Our Senior Lounge Host will provide service from the heart in our First-Class Lounge, reporting to the Duty Manager you will be responsible for leading a team of F&B Attendants.
What you will be doing:
- Lead by example to provide efficient, friendly & professional food & beverage service to all guests.
- Responsible for supervising the front of house operations to ensure we are providing the high-quality service to our customers.
- Receive and deal with verbal complaints; forward to the Duty Manager when necessary.
- Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan.
- Make sure that an ACCOR and Brand policies are respected.
In this role it is required to have the ability to work a 24/7 rotating roster, hold a valid Responsible Service of Alcohol certificate and the ability to pass a Federal Police Clearance to enable your work in the Airport. You must also have Australian working rights to be considered for this role.
Qualifications
Your experience and skills include:
- A passion for people and creating the next generation of hospitality leaders.
- Previous experience supervising a team within a Hotel or similar environment.
- Ability to support and guide team members to reach operational expectations
- Strong interpersonal and problem solving abilities.
- Proficient in software operation and usage.
