Company Description
Situated in the historic city of Liverpool the Novotel Liverpool city Center is a stylish 4-star hotel located in the heart of the city placing you next to some of the UK's best sporting, musical, and commercial attractions. Just a stones throw away you can experience art and history at the Albert Docks, or why not visit the cities' nightlife scene down at Cavern walks or why not try one of many award winning restaurants. Novotel is a great choice for both families and business workers looking to escape.
Guests can relax and enjoy a delicious meal in our stylish Ropewalks bar and restaurant, which serves freshly cooked local and international cuisine as well separate choices for kids. Why not unwind in the bar where we serve a full array of drinks. The hotel boasts ten spacious meeting rooms with facilities to suit different needs, We also have a separate welcome area where you can gather before moving to your meeting room making this an ideal place for your business needs.
Job Description
Job Description
- Manage the day-to-day operations of all Food & Beverage outlets
- Lead, train, motivate, and develop the F&B team to deliver excellent service
- Ensure consistently high standards of customer service, food quality, presentation, and hygiene
- Monitor guest satisfaction and respond professionally to feedback and complaints
- Manage staffing levels, rotas, attendance, and departmental performance
- Control food, beverage, labour, and operational costs
- Monitor stock levels, purchasing, wastage, and inventory control
- Work closely with the kitchen team to maintain food quality and efficient service
- Ensure compliance with health, safety, food hygiene, licensing, and company policies
- Manage F&B budgets and contribute to achieving revenue and profitability targets
- Analyse sales, costs, and performance reports and implement improvements where required
- Support menu development, promotions, events, and new F&B initiatives
- Build strong relationships with suppliers and ensure value for money
- Maintain a clean, safe, and professional environment across all F&B areas
- Ensure the team consistently follows company standards and procedures
- Work closely with senior management and other departments to ensure smooth overall operations
Qualifications
- Previous management experience within Food & Beverage, hospitality, restaurants, hotels, or a similar environment
- Strong leadership and team-management skills
- Excellent customer service and communication skills
- Good understanding of F&B operations, stock control, and cost management
- Strong organisational and problem-solving abilities
- Ability to work effectively under pressure in a fast-paced environment
- Good knowledge of food safety, hygiene, and health & safety standards
- Commercial awareness with a focus on achieving revenue and profitability targets
- Flexible approach to working hours, including evenings, weekends, and holidays when required
- Good IT and administrative skills
Additional Information
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.
In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.
• Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
• Excellent communicator with well-developed stakeholder management skills (internal and external)
• Exceptionally organised with the ability to efficiently prioritise manners.
• Ability to remain calm when under pressure.
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays
Additional Information
Benefits:
- Employee benefit card offering discounted rates at Accor worldwide up to 70% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Friends & Family Rates
- 28 days of paid holidays per year (pro rata)
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee Vivup program with direct access to GP, high street discounts and many more
- Discounted or free food
- Work based Pension
