Food & Beverage Manager

Mantis Collection

An exceptional place to find yourself

About Mantis

Mantis is a leading conservation-focused hotel brand with eco-lodges, waterways and curated eco-escapes located in remote destinations. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Acclaimed for its pioneering work in development, management, marketing, education and conservation, Mantis’s business model successfully combines responsible tourism, conservation and adventure, which translates to one-of-a-kind travel experiences. Whether small and intimate or vast and complex, on a sweeping African plain, in a bustling city, or in the midst of a forest, each is an exceptional place for guests to find themselves.

While uniquely different in the experiences they offer, all are linked through a collective ambition to be extraordinary; to be rare in a world that mass-produces sameness. Mantis consistently curates, collects and discovers destinations and experiences that stir the soul, defy expectations and live in the heart forever. Mantis is part of Accor, a world leading hospitality group offering experiences across more than 110 countries, with 5,700 properties, 10,000 food & beverage venues, wellness facilities or flexible workspaces, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. For more information visit: www.mantiscollection.com

Role Overview

As Food & Beverage Manager, you will oversee all F&B operations at Basiqat Resort by Mantis, ensuring exceptional guest experiences across restaurants, bars, in-room dining, banqueting, and events.

You will be responsible for delivering consistent service excellence, driving revenue performance, and building a strong service culture aligned with the Mantis ethos. This role requires a hands-on leader who thrives in a remote resort environment and understands how to create memorable dining experiences that reflect both place and purpose.

What You'll Do

F&B Operations Management

• Oversee day-to-day operations across all F&B outlets
• Ensure consistent service standards, product quality, and guest satisfaction
• Coordinate closely with Culinary and Front Office teams for seamless service delivery
• Manage restaurant, bar, in-room dining, and banquet operations

Guest Experience & Service Excellence

• Champion a culture of outstanding service and personalised guest experiences
• Handle guest feedback, resolve issues, and ensure rapid service recovery when needed
• Continuously enhance service delivery through training and operational refinement
• Ensure all guest touchpoints reflect Mantis brand values

Team Leadership & Development

• Recruit, train, and develop a high-performing F&B service team
• Lead daily briefings, coaching sessions, and performance feedback
• Foster a culture of accountability, teamwork, and hospitality excellence
• Support succession planning and talent development within the department

Revenue & Commercial Performance

• Drive outlet profitability through effective cost control and revenue optimisation
• Support menu engineering and pricing strategies in collaboration with Culinary and Finance
• Monitor sales performance, guest spend, and operational KPIs
• Identify opportunities to enhance upselling and cross-selling initiatives

Cost Control & Operational Efficiency

• Manage labour costs, scheduling, and productivity levels
• Monitor stock control, ordering processes, and inventory management
• Minimise waste and ensure efficient operational practices
• Work within budget guidelines while maintaining quality standards

Health, Safety & Compliance

• Ensure full compliance with food safety, hygiene, and HACCP standards
• Maintain operational readiness for audits and inspections
• Enforce safety standards across all service areas
• Ensure adherence to local regulations and Accor policies

Collaboration & Brand Alignment

• Work closely with Culinary, Sales & Marketing, and Events teams
• Support the delivery of special events, activations, and bespoke guest experiences
• Align F&B offerings with the overall resort concept and guest journey
• Contribute to pre-opening planning and operational readiness 

What We’re Looking For

• 6–10+ years of progressive Food & Beverage experience, including supervisory or managerial roles
• Experience in luxury hotels, resorts, or lifestyle hospitality environments
• Strong operational understanding of multi-outlet F&B operations
• Experience in remote, resort, or pre-opening environments highly desirable
• Solid knowledge of service standards, guest experience design, and F&B operations
• Degree or diploma in Hospitality Management or related field preferred
• Strong leadership, communication, and team development skills
• Financial acumen with experience managing budgets and KPIs

Why Join Basiqat Resort by Mantis?

At Mantis, we believe extraordinary destinations deserve extraordinary people. Joining our team means becoming part of a purpose-driven brand committed to conservation, community engagement and creating unforgettable experiences for guests around the world.

Be part of a team where sustainability, adventure and hospitality come together to create exceptional places to find yourself.

What’s in it for you...

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture