- Full-Time
- Permanent
- SOFITEL
- Food & Beverage
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Sofitel Cairo Nile El Gezirah, Cairo, Egypt
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REF117437G
Food & Beverage Guest Relations
Region
Luxury & Lifestyle
- Maintain a strong floor presence across Food & Beverage Restaurants and proactively engage with guests.
- Welcome and interact with guests in a warm, professional, and personalized manner.
- Recognize and follow up on VIP, repeat, and special-occasion guests.
- Proactively identify guest needs and address concerns before they become complaints.
- Ensure guests receive a consistent experience in line with Sofitel standards and the hotel's service philosophy.
- Support VIP dinners, special events, important guest occasions, and other key F&B experiences.
- Build positive relationships with regular and high-value guests.
- Proactively collect guest feedback through direct interaction and approved feedback channels.
- Record guest comments, preferences, suggestions, and complaints accurately.
- Identify recurring guest concerns and communicate them to the relevant Outlet Manager.
- Share important guest feedback during daily briefings and F&B management meetings.
- Prepare regular guest feedback reports highlighting:
Bachelor's in Tourism , or any related Field.
- ( 0-3 ) years experience working in Food & Beverage
- Fluency in English is a must.
- Additional languages are a plus.
- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.
.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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