Company Description
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
SCOPE OF POSITION
As Food and Beverage Floor Supervisor you will oversee all aspects of the food and beverage operations, ensuring high-quality service, customer satisfaction, and compliance with health and safety regulations. This role involves managing staff, coordinating schedules, monitoring inventory, and maintaining quality standards.
RESPONSIBILITIES
- Schedule shifts and assign duties to ensure adequate staffing levels.
- Provide coaching, feedback, and performance evaluations to team members.
- Foster a positive work environment and resolve any conflicts or issues that arise.
- Directly supervise breakfast service staff, including servers, kitchen staff, and support personnel.
- Ensure that breakfast offerings are varied, high-quality, and align with the establishment's brand standards.
- Monitor food trends and guest feedback to continuously improve and update breakfast menu offerings.
- Ensure exceptional customer service standards are maintained at all times.
- Address customer inquiries, complaints, and feedback promptly and professionally.
- Monitor guest satisfaction levels and implement improvements as necessary.
- Oversee the day-to-day operations of the food and beverage outlets.
- Address any issues or concerns related to food safety or sanitation.
- Assist in budget planning and cost control measures.
- Monitor expenses and revenue, and take corrective actions as necessary.
- Identify opportunities to increase sales and improve profitability.
Qualifications
- Previous supervisory experience within a Food & Beverage environment, preferably in a luxury hotel, restaurant, or hospitality setting.
- Strong knowledge of food safety, health & safety, and hygiene standards, with relevant certifications being advantageous (e.g., Food Safety Level 2 or 3).
- Excellent leadership and people management skills, with the ability to motivate, coach, and develop team members.
- Strong customer service and communication skills, with the ability to handle guest concerns professionally and maintain high service standards.
- Good organisational and administrative skills, including experience with rota management, payroll systems, stock control, and budget awareness.
Additional Information
Discover a world of unparalleled perks tailored just for you:
- Competitive compensation package, including departmental incentives and annual bonus of £1.300,00 per year.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
- Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Let your passion shine, visit careers.accor.com
