Company Description
Belong in a place where you can be yourself and love what you do. Join our hotel community and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft.
Job Description
- Engage with all our guests in a personable and friendly manner, building rapport and creating connection.
- Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
- Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
- Deliver orders promptly to the kitchen production area.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
- Perform all tasks to Sofitel Brand standards.
- Maximise sales opportunities through a thorough knowledge of our menus and offerings.
- Assist in the setup and breakdown of events and functions
- Deliver room service and amenities as required
- Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
Embody the distinctive Sofitel Brand Pillars & hold a healthy obsession with connecting our guests with these:
Soul Impact
- French Zest - Incorporate the French mindset through encouraging freedom of thought, striving for excellence with passion and an effortlessly chic style. Display French art de vivre – embracing life and love in an effortlessly joyful manner.
- Heartfelt Service Culture - possess an innate desire to surprise and delight every guest and to tailor services to each individual, inspiring emotions and memories.
Social Impact
- Committed Luxury - Take great pride in promoting vibrant local cultures and associated know-how, and possess a deep respect for the communities and environment our hotel is located.
- Cultural Link – expertly connect and blend the French culture with our local culture and community to create exceptional and unique guest experiences.
- Live our Brand Purpose: “Guided by out French zest for life, we inspire heartfelt encounters”
Qualifications
You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:
- Minimum 6 months experience in a similar role, preferably including 5 star experience;
- Projects professional image at all times through personal presentation/ interpersonal skills;
- Desire and ability to train and develop staff;
- Initiates contacts and establishes rapport easily;
- Organises time and work efficiently;
- Effective verbal and written communication skills;
- Has the ability and willingness to undertake further development;
- Has the aptitude and willingness to undertake further development with Sofitel;
- A professional and friendly can-do attitude, with fantastic interpersonal skills to easily build connection with both guests and colleagues;
- Reliable and punctual with a high attention to detail and willingness to go the extra mile;
- Flexibility to work varying shifts including weekends and public holidays;
- Knowledge of wines, spirits & cocktails would be highly advantageous;
- You will need to hold working rights for New Zealand.
Additional Information
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities.
- We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
- Free gym access plus ski hire during the winter.
- EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
- Take part in social activities and community involvement initiatives through the year.
- Build your career with the New Zealand Hotel of the Year 2024.
- Receive unparalleled training, development and support from Accor leadership training programmes.
- Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
- Be part of a well-established hotel with a strong reputation for providing exceptional service.
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression within Accor.
- Refer a friend incentive
- Supportive and friendly working environment.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Permanent position, 30 hours guaranteed, changeable roster. Starting wage $28.53/hour - $32.15/hour depending on experience.
