Company Description
At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.
Who we are…
A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.
Job Description
As Food & Beverage Assistant Manager, you will play a key leadership role in the day to day operation of all Food & Beverage outlets at Hotel Chadstone Melbourne MGallery, including Pastore, our signature Italian restaurant, Altus Rooftop Bar & Lounge, Conference & Events, and In-Room Dining.
This is a hands-on operational leadership role where no two days are the same. You will oversee daily service, support our operational teams, and ensure every guest experience reflects the luxury standards of our hotel.
You are a visible and approachable leader who understands that exceptional hospitality starts with engaged, confident and well-supported teams. You lead by example, take ownership of the guest experience, and know how to balance operational priorities with genuine care for both guests and team members.
Your responsibilities will include:
- Overseeing the daily operation of all Food & Beverage outlets, ensuring service is seamless, consistent and aligned with our luxury standards.
- Providing visible, hands-on leadership across restaurant, bar, Conference & Events and In-Room Dining operations.
- Leading and supporting Supervisors and operational team members, setting clear expectations and building a culture of accountability, teamwork and service excellence.
- Coaching and developing team members to strengthen capability, confidence and future leadership potential.
- Ensuring our team deliver personalised, attentive and memorable guest experiences at every touchpoint.
- Managing guest feedback and service recovery with professionalism, sound judgement and a focus on creating positive outcomes.
- Working closely with the Executive Chef, Restaurant & Bar Manager, Meetings & Events team and other hotel departments to ensure smooth and coordinated operations.
- Supporting recruitment, onboarding, training, rostering and labour management to ensure the right people are in the right place at the right time.
- Monitoring service standards, outlet presentation, cleanliness and operational procedures, addressing issues promptly.
- Taking ownership of operational challenges, making confident decisions and finding solutions that balance guest satisfaction with business needs.
- Identifying opportunities to improve service delivery, team performance and operational efficiency.
- Maintaining a strong presence during key trading periods, including evenings, weekends and public holidays.
Qualifications
- Previous supervisory or management experience in Food & Beverage, ideally within a hotel or premium hospitality environment.
- A genuine passion for luxury hospitality and creating exceptional guest experiences.
- Strong people leadership skills, with the ability to motivate, coach and support teams in a fast-paced environment.
- Confidence overseeing multiple outlets and managing competing operational priorities.
- A hands-on leadership style, with a willingness to step in and support the team wherever needed.
- Excellent communication and interpersonal skills, with the ability to build positive relationships across all levels of the hotel.
- Strong problem-solving skills and the confidence to make decisions and manage guest concerns effectively.
- A sound understanding of service standards, food safety, workplace health and safety, and operational procedures.
- Good organisational skills and an understanding of rostering, labour management and operational efficiency.
- Flexibility to work across a rotating roster, including evenings, weekends and public holidays
Additional Information
What’s in it for you...
- The opportunity to lead across multiple Food & Beverage outlets within a luxury MGallery hotel.
- A strong platform to develop your leadership capability and progress towards more senior Food & Beverage management roles within the Accor network.
- Access to Accor's global learning and development opportunities.
- The opportunity to work closely with experienced hotel leaders and gain broader operational exposure.
- Exclusive employee benefits, including discounted accommodation and dining across Accor hotels worldwide.
- A collaborative environment where your ideas, initiative and leadership can make a genuine difference.
Ready to take the next step in your hospitality career? Join Hotel Chadstone Melbourne MGallery and help shape exceptional dining experiences while building your future with Accor.
