Company Description
Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.
Job Description
Primary Responsibilities
Outlet Operations
- Assist the F&B team with opening and closing side duties as instructed.
- Support the team in setting tables, side stations, and service areas as per hotel standards.
- Assist in maintaining cleanliness and readiness of the assigned workstation before and during operations.
- Welcome and assist guests courteously under the guidance of senior team members.
- Assist in serving food and beverages as per established service standards.
- Support the team in ensuring food and beverages are served promptly and at the appropriate temperature.
- Assist with clearing and resetting tables after guests' departure.
- Help maintain cleanliness and hygiene of the outlet and service areas.
- Follow all food safety, hygiene, and HACCP procedures at all times.
- Assist in collecting food and beverage supplies as instructed by the supervisor.
- Report guest requests, complaints, incidents, or irregularities to the supervisor immediately.
- Assist other F&B outlets during busy periods or whenever required.
- Learn and follow the hotel's service standards, procedures, and operating practices.
Learning & Development Responsibilities
- Develop knowledge of F&B operations, menu items, preparation methods, and service procedures.
- Learn about the hotel's outlets, facilities, and guest services.
- Attend all departmental briefings, meetings, training sessions, and learning activities as assigned.
- Observe and learn proper guest interaction and service techniques from senior team members.
- Develop basic knowledge of upselling and promoting F&B offerings under supervision.
- Follow instructions provided by supervisors and seek guidance whenever required.
General Responsibilities
- Report for duty on time and in a clean and complete uniform.
- Maintain high standards of personal grooming and hygiene.
- Follow hotel fire, life safety, emergency, and security procedures.
- Maintain a positive, courteous, and professional attitude towards guests and colleagues.
- Support the team in maintaining a safe, clean, and welcoming working environment.
- Perform other reasonable duties and responsibilities assigned by the Management of the Hotel.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
