Floor Supervisor (m/f/d)

The Hoxton, Charlottenburg (Berlin) – Floor Supervisor (m/f/d)

2023 sees The Hoxton take on Europe! We’re popping up in some of our favorite cities and we’ve opened our first hotel in Germany in the city of culture and creativity, Berlin. We are now looking for an experienced Floor Supervisor to join our team.

Our first Hoxton in Germany is home to 234 bedrooms of varying sizes, a ground floor restaurant, coffee bar and streetside terrace and The Apartment – our unique meetings and events concept.

Reporting to our Assistant Restaurant Manager, you will be responsible to support the seamless running of our restaurant by providing a highly efficient and effective service, ensuring standards are maintained, guest needs are anticipated as well as a good handle on the figures. Along with the Assistant Restaurant Manager you will lead our talented team, motivating and developing them to be the best they can be. 

More about us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What you’ll do…

• You are the face of the Restaurant service and are responsible for the safe opening and closing of the F&B outlets.
• Manage your team to perform at his best by supporting the floor team, training of staff, including performance reviews.
• Ensure memorable guest experiences by engaging with them, dealing with complaints, and maintaining a welcoming atmosphere for both our guests and staff.
• Support and coordinate the reservations system with the Hosts team.
• Run the daily briefing for restaurant team, draft Floor plan based on covers and ensure a smooth service across all outlets.
• Support the Assistant Restaurant Manager with Food & Beverage stock, ordering, and any other tasks.
• Cash handling and daily reporting of revenues as per hotel SOP’s.
• Ensure the restaurant area is Hygiene & Safety compliant for each shift.
• Help and support the other outlets (Bar & Apartment) during event, activation, and busy period. Being a team player goes a long way!

What we’re looking for…

• Strong previous work experience as Floor manager or Supervisor in a busy and high-volume restaurant.
• General knowledge of local employment law, health and safety regulations.
• Fluent in English, good German knowledge, additional languages will be highly valuable.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• A people person, great at building and nurturing long lasting relationships.
• You’re looking for a place where you can be you; no clones in suits here.
• You’re not precious. We leave our egos at the door and help get stuff done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.

What’s in it for you…

• The opportunity to bring an exciting new hospitality concept to Berlin (and Germany) and join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• 24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
• A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Goes without saying, but we’ll feed you when on shift (Pluxee benefit card and vouchers).
• Great discounts across the entire Ennismore family.
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.