Floor Supervisor

The Hoxton, Shoreditch, is where The Hoxton was born. It’s where we first set out to do things a little differently, breaking rules about ‘the way things are done’. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, café & restaurant where you can feel the hustle and energy of Shoreditch. 

Your Responsibilities:

• To be responsible for the supervision and control of the cleaning and servicing of all bedrooms, public areas, and linen porters in the hotel.
• To ensure the highest levels of cleanliness throughout the hotel, and well maintained public areas and rooms.
• To ensure that all guest rooms and public areas adhere to all brand standards and quality audit standards.
• To lead and develop the Housekeeping team and provide a naturally friendly, helpful and responsive level of service for our guests.
• To train and develop the team to their fullest potential, encouraging them to become fully rounded employees.
• To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
• To assist the Head Housekeeper in identifying training opportunities for the team and ensuring that they receive timely feedback on their performance.
• To assist the Head Housekeeper in maintaining and developing our partnership with our external housekeeping provider.
• To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.

Your skills:

• You have a high level of verbal and written communication skills and competent computer skills.
• You have experience of Micros Fidelio Opera or a similar property management system.
• You have experience of monitoring and implementing Health & Safety procedures

What’s in it for you…

• Competitive salary
• Up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.