Company Description
Novotel Madinah is a modern 4-star hotel located in the heart of the holy city of Madinah, offering a comfortable and convenient stay for both pilgrims and leisure travelers.
Strategically positioned just 120 meters (about a 2–5 minutes walk) from Al-Masjid an-Nabawi, the hotel provides easy access to one of Islam’s most significant landmarks, making it an ideal base for Umrah visitors and religious travelers.
Overall, Novotel Madinah combines modern comfort, strategic location, and family-friendly facilities, making it a popular choice for visitors seeking a peaceful and well-connected stay in Madinah.
Job Description
- Quality Assurance and Inspection:
- Room Checks: Conduct thorough inspections of all cleaned guest rooms to ensure they meet the rigorous quality and cleanliness standards of Novotel and the Accor ALLSAFE protocols before rooms are released to the Front Office.
- Corridor & Service Area Maintenance: Ensure that corridors, guest lifts, linen rooms, and service areas on assigned floors are consistently clean, organized, and free of unnecessary clutter.
- Defect Reporting: Promptly identify and report maintenance defects, damage, or needed repairs within rooms and common areas, raising immediate work orders with the Engineering department.
- Evening/Turn-Down Service Management:
- Preparation: Oversee the preparation and execution of evening turn-down service for designated rooms (e.g., VIPs, long stays, or per guest request).
- Standard Enforcement: Ensure all turn-down procedures are consistently followed, including bed preparation, placement of amenities, and subtle room adjustments to enhance evening comfort.
- Check-In/Late Service: Manage late check-in room readiness and ensure timely evening servicing for guests who have requested specific times.
- Team Supervision and Coaching:
- Training & Mentoring: Provide on-the-job coaching and guidance to Room Attendants on proper cleaning techniques, safe chemical usage, efficient room setup, and professional guest interaction.
- Discipline & Motivation: Maintain discipline, professionalism, and high morale among the team, reporting any major performance or conduct issues to the Senior Floor Supervisor.
- Room Status and Discrepancy Handling:
- Accuracy: Ensure accurate and timely reporting of room status changes (e.g., from dirty to clean, inspection required) using the designated communication tools or Property Management System (PMS).
- Discrepancy Resolution: Assist the Senior Supervisor in performing physical checks to verify room occupancy against the Front Office report and resolve minor discrepancies swiftly, minimizing potential guest security or service issues.
- Inventory and Guest Service:
- Linen & Amenities: Oversee the proper handling, distribution, and stocking of clean linen, cleaning supplies, and guest amenities on the assigned floors, minimizing waste and pilferage.
- Guest Interaction: Handle routine guest requests efficiently and courteously. Escalate complex complaints or high-profile issues immediately to the Senior Floor Supervisor.
- Lost & Found: Ensure immediate logging and security of all lost and found articles according to hotel policy.
Qualifications
- Bachelor's degree in Hotel Management, Hospitality Administration, or a related field
- Minimum 3-5 years of progressive experience.
- Exceptional interpersonal and communication skills, with fluency in English (both written and verbal); additional language skills are a plus
- Demonstrated leadership capabilities with experience in recruiting, training, and developing high-performing teams
- Advanced problem-solving skills with the ability to make decisive decisions in fast-paced environments
- Comprehensive knowledge of hospitality industry standards, best practices, and guest service protocols
- Strong organizational and time management skills with meticulous attention to detail
Additional Information
At Novotel Madinah, part of the global Accor family, we believe our people are at the heart of everything we do. As a Heartist, you will be part of a dynamic team committed to delivering exceptional hospitality experiences in one of the world’s most meaningful destinations.
What We Offer
• Career Growth & Development
• Global Opportunities
• Competitive Benefits
• Recognition Culture
• Work-Life Balance
Our Culture
• Heartist Spirit
• Teamwork & Respect
• Guest Passion
• Diversity & Inclusion
• Excellence in Hospitality
