We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.
Purpose
We are seeking a detail-oriented and organised Finance Officer – Loyalty & Corporate to join our Finance team with flexible working arrangements available. This role supports two key functions: the financial administration of the Accor Loyalty program and corporate banking administration activities.
This position is ideal for someone with strong reconciliation skills who enjoys working with structured processes and providing reliable support to multiple stakeholders.
Primary Responsibilities
- Administer the Accor Loyalty program
- Process loyalty stay redemptions
- Manage the Loyalty inbox and respond to queries in a timely manner
- Investigate and correct loyalty point allocation discrepancies
- Reconcile monthly loyalty payments and distribute funds to properties
- Prepare and post journals and complete bank reconciliations
- Invoice loyalty fees and support ad-hoc loyalty-related finance tasks Banking Administration
- Manage the Admin Banking inbox and respond to banking-related enquiries
- Set up new banking users and manage access and password reset requests
- Maintain Merchant Terminal and Bank Account Matrix for A&R group
- Manage, track, and report on credit card chargebacks
- Liaise with internal teams and banking partners as required
Skills and Experience
- Previous experience in a finance, accounting, or administrative role
- Strong attention to detail and high level of accuracy
- Experience with reconciliations and transactional processing
- Well-developed organisational and time-management skills
- Confident written and verbal communication skills
- Proficiency in Microsoft Excel and financial systems
- Ability to work independently and collaboratively within a team
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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