Fairmont Gold Supervisor

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Fairmont Gold Supervisor

At Fairmont Chateau Whistler, unparalleled service and luxury awaits guests of Fairmont Gold, our exclusive 'hotel within a hotel'. As Fairmont Gold Supervisor, you will deliver warm and personalized service to our guests.

This is a full-time, permanent position, starting in September.

Starting Rate of Pay: $24.30 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $28.90 per hour.

Job Duties Include:

• Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered to
• To monitor maintenance of the physical Fairmont Gold product 
• Review all Fairmont Gold reservations to ensure requests are met 
• Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs 
• Handle guest concerns and react quickly, logging and notifying proper areas
• Developing and maintaining contacts with counter parts in other Fairmont properties as well as other hotels and hospitality services in the Whistler area
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty 
• Provide exceptional Concierge information to our guests about local and area attractions

• Thorough knowledge of Front Office operations, including Front Desk, Reservations and Telecommunications is required
• Previously demonstrated commitment to exceeding guests' expectations at all times
• Knowledge of Whistler is an asset
• Must possess a professional presentation

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: At Fairmont Chateau Whistler, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cwr.careers@fairmont.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living at the Fairmont Chateau Whistler please visit Fairmont Chateau Whistler Careers (whistler-jobs.ca)