Fairmont Gold Server

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Fairmont Gold Server. The Fairmont Gold Server is a key ambassador of the Fairmont Gold experience, responsible for delivering exceptional food and beverage service and creating memorable, personalized moments for guests in the Fairmont Gold Lounge. Reporting to the Fairmont Gold Manager, this role focuses on high-touch guest engagement that builds loyalty and drives repeat visits, ensuring every interaction reflects the brand’s standards of luxury, attentiveness, and sophistication.

Key Responsibilities  

Guest Engagement & Loyalty

• Welcome guests with warmth and authenticity, and a personable presence, anticipating needs and preferences
• Build strong guest connections, creating personalized experiences that encourage return visits
• Deliver refined food and beverage service while sharing knowledgeable recommendations on the Food & Beverage selections
• Demonstrate comprehensive knowledge of menu items, wine selections, and Fairmont Gold offerings
• Address guest inquiries and requests promptly and effectively, ensuring satisfaction and exceeding expectations

Operational Excellence

• Maintain the Fairmont Gold Lounge to the highest standards of cleanliness, organization, and presentation
• Monitor buffet and beverage stations, ensuring timely replenishment and elegant presentation
• Clear, reset, and maintain tables efficiently while maintaining poise and professionalism
• Support opening, closing, and daily operational duties to ensure a seamless guest experience
• Collaborate closely with the Fairmont Gold team to deliver consistent, high-quality service
• Adhere to all health, safety, and hygiene regulations and procedures

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·  

Experience:   

• Minimum two 2 years’ experience in luxury food and beverage, preferably within an executive or VIP lounge

Education:

• Completion of a recognized hospitality, food & beverage service, or related course/certification

Competencies, Knowledge & Skills:

• Exceptional guest engagement skills with the ability to build rapport and create memorable interactions
• Strong understanding of refined service etiquette, food and beverage operations, and luxury standards
• Ability to multitask effectively in a fast-paced environment while maintaining composure and attention to detail
• Team-oriented with the ability to work independently when required
• Flexible to work various shifts, including weekends and holidays
• Physically capable of standing for extended periods and carrying trays, plates, and beverages safely.
• Knowledge of food safety, hygiene, and service standards. 

Personal Attributes, Culture & Values

• Energetic, approachable, and service-oriented.
• Highly reliable, responsible, and adaptable.
• Passionate about delivering exceptional guest experiences.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Circumstances

• Flexibility to work a variety of shifts including evenings, weekends, holidays, and extended hours as required by operational needs.
• Role requires prolonged standing, walking, and physical activity throughout service periods.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team