Fairmont Gold Manager

Why work at Accor?
We're much more than a world leader. We welcome you as you are and you can find the job and the brand that match your personality.
We support you as you develop and learn on a daily basis, ensuring that your work brings meaning to your life. So, during your time with us, you can explore the limitless possibilities of the Accor Group.
By joining Accor, you are writing each chapter of your story and together we can imagine the Hotel Industry of tomorrow. Discover the life that awaits you at Accor, https://careers.accor.com/.
Do what you love, care for the world around you, dare to challenge the status quo! #BELIMITLESS

As Fairmont Gold Manager at Fairmont la Marina, you will demonstrate the essence of creating an exceptional guest journey for our most luxurious guests. 

What you will be doing:

• Leading an engaged, enthusiastic and service driven team through selection, personal and professional development & recognition
• Lead the Fairmont Gold team to excellent results on targeted KPI’s including Fairmont Gold Revenue, ADR, EES, Voice of Guest, and LQA
• Ensure all Fairmont Gold standards and operating procedures are adhered to
• Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation
• Embark on a cooperative inter-departmental relationship with Housekeeping, Engineering, In Room Dining and all other departments to ensure a leading edge product and luxury service experience
• Identify and develop existing policies and procedures to improve the guest experience
• Staying current on industry/competitive trends, analyze data and provide input on ways to increase efficiencies and revenue
• Owning Fairmont Gold guest concerns, reacting quickly, logging and communicating to key stake holders, and following up and bringing to full resolution
• Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests
• Coordinate with Front Office to maximize incremental revenue program and accurate Fairmont Gold inventory management
• Provide anticipatory service for guests via personalized pre-arrival emails and assist with reservations
• Arrange standard and requested amenities and inspect rooms prior to arrival to ensure guest satisfaction
• Ensure that the Fairmont Gold lounge, operating equipment and Rooms are in perfect condition at all times by having all the defects fixed by the engineering team
• Develop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
• Consistently implement creative & innovative ideas to enhance Fairmont Gold guest experience by arranging for special events such as: wine tasting sessions, cheese tastings, cocktail of the month, and promote specialty dishes from F&B outlets
• Responsible for the pristine cleanliness after all meal periods and throughout the day
• Actively participate and promote environmental programs and department specific initiatives in working towards sustainable operations.
• Assist in supervising other areas of the Front Office as needed
• Other duties as assigned

Your experience and skills include:

• Proven leadership skills which support an environment of colleague development, interdepartmental teamwork and a passion for unequalled customer service.
• Dynamic, enthusiastic, creative leader who thrives under pressure, able to perform multiple functions.
• Proactive, innovative and service driven with a demonstrated eye for detail. 
• Excellent interpersonal and communication skills, both written and verbal.
• Minimum 3-4 years experience in Rooms, including a solid working knowledge of Front Office operating systems.
• Previous Food and Beverage experience an asset.
• Degree/Diploma in Hospitality Management or a university degree, a strong asset.

Our Diversity & Inclusion Commitment:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.