Fairmont Gold Agent

Why work at Accor?
We're much more than a world leader. We welcome you as you are and you can find the job and the brand that match your personality.
We support you as you develop and learn on a daily basis, ensuring that your work brings meaning to your life. So, during your time with us, you can explore the limitless possibilities of the Accor Group.
By joining Accor, you are writing each chapter of your story and together we can imagine the Hotel Industry of tomorrow. Discover the life that awaits you at Accor, https://careers.accor.com/.
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• Ensure correct grooming standards are followed at all times
• Exceed guest satisfaction by knowing preferences and update profiles
• Maintain detailed knowledge of the Fairmont Gold Lounge menu & daily specials at all times
• To be familiar with the beverage service including glasses used and appropriates garnishes
• Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
• Anticipate and service of guests' requirements at all times
• Following up daily financial targets of area/division
• Use opening and closing checklist to ensure smooth opening and closing of the venue
• Ensure service stations are constantly cleared and re-stocked during service
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report
• Maintains the HACCP standards as required
• Follow Hotel Evacuation Policy in case of an Emergency
• Attend all necessary briefings and training sessions as instructed by the Manager
• Handle financial procedures according to guidelines set by the finance department
• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
• All issues and negative guest feedbacks needs to be properly reported on glitch system
• Follow care program at all times, and report issues through the system to maintenance

• The successful candidate must be adaptable and flexible with a proven record of tact and diplomacy
• Impeccable attention to detail
• Excellent interpersonal and Frensh / English communication skills, both written and verbal
• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work gracefully under pressure
• Food and Beverage serving experience required

Our Diversity & Inclusion Commitment:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.