Company Description
Lead the most exclusive guest experience at Sofitel Sydney Wentworth.
Following an extraordinary transformation, Sofitel Sydney Wentworth has entered a new era of luxury. As Sydney's first international five-star hotel, we blend heritage, elegance and contemporary sophistication to create exceptional experiences for guests from around the world.
At the heart of this experience sits Club Millésime — our exclusive executive lounge offering personalised service, bespoke experiences and elevated hospitality for our most valued guests.
We are looking for an exceptional hospitality leader to take ownership of this unique space.
Job Description
As Executive Lounge Manager, you will lead Club Millésime and its team, creating a personalised and elevated experience for our most valued guests.
Balancing operational excellence with genuine hospitality, you will be highly visible within the lounge, building meaningful guest relationships, mentoring your team, and ensuring every detail reflects the Sofitel luxury experience.
You will:
- Lead and inspire a high-performing luxury service team
- Create exceptional experiences for VIP and Club Millésime guests
- Champion service excellence across every guest touchpoint
- Lead by example and foster a culture of genuine hospitality
- Oversee the lounge's premium food and beverage experience
- Proactively manage guest feedback and service recovery
- Partner with Front Office, Concierge and F&B teams
- Drive Sofitel brand standards and operational excellence
Qualifications
You are an experienced hospitality leader who understands that luxury is found in the details.
You'll bring:
- Previous experience in guest services leadership (5-star luxury experience is a huge plus)
- A hands-on leader with a natural ability to motivate and inspire
- A passion for creating memorable guest experiences
- Exceptional communication and relationship-building skills
- Strong operational and organisational capability
- Experience developing and leading successful teams
- A calm, professional approach in a fast-paced environment
- Ability to work a rotating roster including weekends & public holidays
Most importantly, you'll have a genuine passion for people, service and creating moments that guests remember long after their stay.
If you're ready to lead one of Sydney's most exclusive luxury hospitality experiences, we'd love to hear from you.
Additional Information
Why Join Sofitel Sydney Wentworth?
We value our people and offer:
- Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
- Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
- 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
- Career development opportunities within a globally recognised luxury hospitality brand
- Ongoing learning and development, working alongside industry leaders
- A complimentary hotel stay package to celebrate your work anniversary
- Free 24/7 access to our Employee Assistance Program for confidential wellbeing support
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full working rights in Australia are required for this role.
