Company Description
Portaluna, a Morgans Originals Hotel
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.
This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.
Job Description
The Executive Housekeeper is responsible for leading and managing all housekeeping operations, ensuring the highest standards of cleanliness, presentation, and guest experience. This role is crucial during pre-opening to set up operational systems, service standards, and a culture of excellence that embodies the brand’s personality.
What you’ll do…
Pre-Opening Responsibilities
Develop and implement housekeeping procedures, SOPs, and service standards aligned with Morgans Originals’ brand values.
Recruit, train, and mentor the housekeeping team to ensure readiness for pre-opening and operational launch.
Establish cleaning schedules, inventory control systems, and reporting structures.
Collaborate with design and pre-opening teams to ensure guest rooms, public areas, and back-of-house spaces are prepared to brand standards.
Set up environmentally sustainable housekeeping practices from day one.
Operational Responsibilities
Oversee daily housekeeping operations, including guest rooms, public areas, laundry, and back-of-house facilities.
Ensure cleanliness, presentation, and organization exceed guest expectations.
Monitor team performance, scheduling, and departmental budgets to optimize efficiency and productivity.
Manage inventory of cleaning supplies, linen, and amenities, ensuring cost control and minimal waste.
Respond promptly to guest requests, complaints, and service recovery situations.
Team Leadership
Lead, inspire, and develop the housekeeping team, promoting a culture of pride, accountability, and continuous improvement.
Conduct regular training, coaching, and performance reviews to enhance team skills and engagement.
Encourage creativity, initiative, and proactive problem-solving among team members.
Brand & Culture Contribution
Act as a brand ambassador, ensuring housekeeping operations reflect Portaluna’s style, personality, and standards.
Collaborate with other departments to enhance guest experience and maintain operational excellence.
Foster an inclusive, collaborative, and positive team environment.
Promote sustainability and responsible business practices in housekeeping operations.
Qualifications
What we’re looking for…
Bachelor’s degree in Hospitality Management or related field preferred.
Minimum 5–7 years’ experience in housekeeping management, preferably in luxury or lifestyle hotels.
Proven expertise in pre-opening hotel housekeeping operations is highly desirable.
Strong leadership, coaching, and people management skills.
Excellent organizational, communication, and problem-solving abilities.
Knowledge of housekeeping systems, inventory control, and operational reporting.
Fluency in English; additional languages are a plus.
Additional Information
What’s in it for you...
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
- Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
- The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture
