Company Description
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking an experienced and detail-oriented Executive Housekeeper to join our team in Mysuru, India. In this leadership role, you will oversee all housekeeping operations, ensuring that our guests experience impeccable service and that our facilities maintain the highest standards of cleanliness and organization. You will manage a dedicated team, control operational budgets, and drive continuous improvement across all housekeeping departments. This is an excellent opportunity for a seasoned professional who is passionate about operational excellence and guest satisfaction.
- Lead, mentor, and develop the housekeeping team through regular training, daily briefings, and performance feedback to foster a culture of excellence and accountability
- Prepare and manage departmental budgets and forecasts, monitor operational costs, and ensure all expenditures remain within approved financial parameters
- Monitor and control inventories for operating equipment, including linen, crockery, glassware, and cleaning supplies, optimizing stock levels and minimizing waste
- Conduct comprehensive quality control inspections of all guest areas and back-of-house facilities, documenting findings and collaborating with staff to address any deficiencies
- Compile, update, and enforce Standard Operating Procedures (SOPs) for all housekeeping functions, ensuring consistency and adherence to hotel policies and industry standards
- Prepare and analyze monthly profit and loss statements and month-end reports, identifying variances from business plan goals and recommending corrective actions
- Participate in management meetings to review operational progress, contribute to strategic planning, and align departmental objectives with organizational goals
- Coordinate with the Chief Engineer and external contractors to schedule and oversee property maintenance, repairs, and seasonal deep-cleaning initiatives
- Oversee specialized operations including laundry and linen services, flower arrangements and decorations, and butler services to ensure seamless integration with overall guest experience
- Manage relationships with outside vendors and contractors, ensuring compliance with hotel policies and maintaining service quality standards
- Ensure all auditing and reporting standards are clearly communicated to staff and consistently adhered to across all operational areas
- Foster a collaborative and inclusive work environment that supports team members' professional growth and encourages innovative solutions to operational challenges
Qualifications
- Bachelor's degree in Hotel Management or a related field
- Minimum 8-12 years of progressive experience in housekeeping operations within a hospitality environment
- Minimum 3-5 years of experience in a managerial or senior housekeeping leadership role
- Demonstrated expertise in budget management, financial analysis, and P&L reporting
- Strong leadership and interpersonal skills with the ability to motivate, train, and develop diverse teams
- Excellent organizational and time management abilities with a proven track record of managing multiple priorities simultaneously
- Advanced analytical skills with proficiency in inventory control, quality assurance, and performance metrics
- Comprehensive knowledge of housekeeping standards, protocols, and best practices in the hospitality industry
- Proficiency in staff scheduling, performance management, and conflict resolution
- Strong written and verbal communication skills in English; additional language proficiency is a plus
- Problem-solving mindset with the ability to make decisive decisions and implement effective solutions
- Experience in vendor and contractor management with strong negotiation skills
- Proven commitment to guest satisfaction and service excellence
- Ability to work collaboratively with cross-functional departments and adapt to changing operational needs
- Preferred: Experience with housekeeping management software and property management systems (PMS)
