Event Sales & Services Assistant Manager

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Director, Event Sales & Services (DESS), responsibilities and essential job functions include, but are not limited to, the following:

• Actively engaged in direct sales outreach and other sales activations as required. Participation to include but not limited to Sales Blitz’s, Prospecting Initiatives, Site Inspections and Client Events
• Manage all aspects of multi-day small to medium meetings & events as the sole contact, in partnership with the operations teams.
• Co-ordination and assistance of weddings alongside Senior management, wedding planners, vendors and partners.
• Facilitate all operations for small to medium size off property catered events to include local offices, event venues and boat catering.
• Ensure Banquet Event Orders & Group Resumes are completed and accurate for distribution as required
• Initiate the Event Services booking process by creating account bookings, contracts, establishing departmental files and generating timely notifications as it pertains to all types of guest and client inquiries
• Active solicitation of client guarantees and the timely distribution of the information in accordance with established departmental processes and as requested.
• Manage deposit creation and collection in partnership with the on-property accounts team.
• Work closely with Group Rooms Specialist to ensure accuracy in VIP arrival times & VIP status where appropriate.
• Managing the design and printing of custom projects including – menus for weddings and events; event diagrams and seating floorplans.
• Administrative duties as assigned to support the team in peak season.
• Any other tasks assigned by the Director Event Sales and Services.

Qualifications:

• A minimum of 2 years’ previous experience in event operations is required.
• Experience in a luxury hotel sales environment preferred.
• Strong computer literacy with MS Office programs (Excel, Word, PowerPoint, Outlook) is required
• High energy with exceptional organization, interpersonal and communication skills, both written and verbal
• Must be a creative and effective person, possessing a high degree of professionalism both in appearance and telephone manner
• Must be able to work independently and maintain a positive attitude within a very busy environment
• Must be a proven team player who is motivated and can take initiative
• Ability to multitask and take directions from numerous sources
• Highly responsible and reliable
• Must be flexible in availability as long hours may be required depending on business levels
• Bachelor’s degree in Hotel Management and/or equivalent experience working in the hospitality industry is a definite asset
• Required to work evenings and weekends as necessary

• Physical Aspects of Position (include but are not limited to):

• Sitting 6-8 hours a day.
• Light to medium activity.