Company Description
Your team and working environment:
Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Job Description & Responsibilities
- Answering the phone in the engineering department
- Contacting vendors and scheduling service calls
- Process vendor invoices
- Ordering materials and issuing purchase orders
- Maintain office supplies
- Maintain inventory par levels of spare parts
- Monitor the building management system daily
- Work closely with events to create Schedules with the building management system
- Monitoring, daily service tickets and radio calls
- Consistently offer professional, friendly and engaging service
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Handle Guest concerns and react quickly, logging and notifying the proper engineers
- Actively participate in daily briefings, safety meetings, and department meetings
- Ensure staff is informed daily about priorities in their section
- Follow departmental policies and procedures
- Report necessary maintenance items
- Follow all safety and sanitation policies
- Other duties as assigned
Qualifications
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Proficient in English (verbal & written) essential
- Proficient in Microsoft outlook, word, excel, and power point.
- Experience with a building management system a plus.
- Experience with hospitality computer systems a plus.
- Able to communicate effectively to staff
- Proven training skills
- Experience with hotel Property Management System an asset
- Strong organizational and communication skills
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Work well in stressful, high-pressure situations
- Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
Physical Demands
This position requires:
- Constant standing and walking throughout shift
- Occasional lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending stairs and ramps
Required Education and Experience
- High school diploma or equivalent preferred
- Minimum 2 to 5 years’ experience in a clerical capacity, hotel Engineering environment preferred.
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
