- Full-Time
- Permanent
- Sales & Marketing
- ACCOR
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HANDWRITTEN LEVNI HANDWRITTEN COLLECTION, İstanbul, Turkey
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REF47016N
EN - Reservation Executive
Region
MEA SPAC
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
What you will be doing:
As our next Reservation Executive, you will be:
- Responsible for all reservations over the phone or internet, e-mail and handles all associated operations
- Increase and optimise room sales in line with the brand and hotel's sales policy
- In this role you ensure guests receive a warm welcome and assistance as requested in line with the Company standards.
- Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
- Handles reservations by applying the various step-by-step processes defined by the brand.
- Enters reservation details precisely and correctly.
- Ensures that information is passed on to the people concerned.
- Confirms the reservation; takes care over written communications.
- Communicates and cooperates with the other hotel departments.
- Guest focused personality is essential
- Demonstrate a passion for delivering exceptional customer service
- Experience is an asset
- Able to communicate in written and spoken English and Turkish
- Additional languages are a plus; French, Spanish, German, Italian, Russian, Arabic is preffered.
- Strong interpersonal and problem solving abilities
- Highly organized and detail-oriented
- Have a courteous and professional telephone manner
- Be proficient in computer systems and reservation software
- Ability to work independently and as part of a team.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
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