- Full-Time
- Permanent
- MERCURE
- Rooms
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Mercure Istanbul Bakirkoy, Istanbul, Turkey
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REF120556Z
EN - Reception Agent
Region
MEA SPAC
Dünyanın lider konaklama gruplarından biri olan Accor çatısı altında yer alan Mercure Istanbul Bakirkoy, misafirlerine yerel dokunuşlarla zenginleştirilmiş modern bir konaklama deneyimi sunmaktadır. Bakırköy'ün kalbinde, iş ve sosyal yaşamın merkezinde konumlanan otelimizde; misafir memnuniyetini her şeyin üzerinde tutan, dinamik, tutkulu ve profesyonel ekibimizin bir parçası olacak çalışma arkadaşları arıyoruz.
Misafirlerin giriş ve çıkış işlemlerini profesyonel bir şekilde gerçekleştirmek.
Misafir taleplerini, şikayetlerini ve sorularını hızlı, çözüm odaklı ve nazik bir şekilde yönetmek.
Accor sadakat programı (ALL - Accor Live Limitless) hakkında misafirleri bilgilendirmek ve üyelik süreçlerini teşvik etmek.
Ön büro operasyonlarını (rezervasyon teyidi, faturalandırma, ödeme alma vb.) şirket standartlarına uygun şekilde yürütmek.
Lobi ve resepsiyon alanında misafirlerin kendilerini evlerinde hissetmelerini sağlayacak "Hoş Geldiniz" kültürünü yaşatmak.
Üniversitelerin Turizm ve Otel İşletmeciliği veya ilgili bölümlerinden mezun.
Otelcilik sektöründe, tercihen benzer bir pozisyonda en az 1-2 yıl deneyimli.
İyi derecede İngilizce bilen,
Opera veya benzeri otel yönetim sistemlerine hakim.
İletişim becerileri güçlü, güleryüzlü ve sunumuna özen gösteren.
Vardiyalı çalışma sistemine uyum sağlayabilecek.
Problem çözme yeteneğine sahip ve ekip çalışmasına yatkın.
Mercure Istanbul Bakırköy'de biz sadece bir otel değil, büyük bir aileyiz. Kültürümüzün temelinde şunlar yer alır:
Çeşitlilik ve Dahiliyet: Her kökenden ve deneyimden gelen çalışma arkadaşımıza değer veriyor, kapsayıcı bir çalışma ortamı sunuyoruz.
Sürekli Gelişim: "Önce İnsan" felsefesiyle, çalışanlarımızın potansiyellerini keşfetmelerine ve kariyer basamaklarını tırmanmalarına destek oluyoruz.
Yerel Ruh, Küresel Standart: Mercure markasının yerel dokusunu, Accor’un dünya çapındaki profesyonel standartlarıyla birleştiriyoruz.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
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initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
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We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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