EN - Banquet Attendant

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster with Novotel Johor Bahru City Centre. 

• Set up banquet rooms by following instructions for setting tables, chairs, and place settings according to the design of each event
• Prepare buffet stations by setting up with chafing dishes, serving utensils, and other decorative items
• Welcome guests to the venue and take them to their respective tables
• Distribute menus and introduce the dining format of the event
• Make and provide the bar tenders with drink orders quickly and effectively
• Serve appetizers, main dishes, desserts in a professional and timely manner
• Ensure food safety, hygiene, and sanitation practices during the course of action
• Respond promptly and accurately to guest requests
• Maintain knowledge of special dietary requests, informing the appropriate individual on the kitchen staff for proper communication and follow-through
• Communicate timing of services with the kitchen staff
• Maintain the proper quantity and freshness of items on the food and beverage stations
• Keep the work area clean and organized throughout the event
• Assist in solving guest complaints and concerns in a courteous and professional manner
• Work as a team player with the balance of the banquet team to make a seamless, harmonious flow in service
• Attend and participate in pre-event briefings and post-event debriefings
• Carry out all assignments by the company policies and procedures as it pertains to the guests’ services and the guests’ safety
• Assist in cleaning up and breaking down all banquet rooms after functions
• Retain knowledge surrounding items on the menu, what is in them; this will help ensure you can answer guest questions, including possible allergen information.

• Minimum 1 years in customer service / guest contact roles, preferably in a hospitality organization Other Prerequisites
• Ability to lead by example with honesty and integrity
• Ability to exceed guest expectations