- Full-Time
- Permanent
- SOFITEL
- Rooms
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Sofitel Wellington, Wellington, New Zealand
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REF54066K
Duty Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
About Sofitel Wellington: Sofitel Wellington is a renowned luxury, boutique hotel dedicated to providing exceptional luxury experiences. With our focus on personalized service and attention to detail, we create memorable stays for all our guests.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.
Key Responsibilities:
- Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
- Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
- Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
- Handle escalated guest issues with professionalism and empathy.
- Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
- Prepare and monitor accounts ensures correct account procedures are followed.
- Assist in training and mentoring staff to uphold the highest hospitality standards.
- Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
- Ensure compliance with hotel policies, procedures, and standards.
- Prepare shift reports and communicate relevant details to the management team.
- Managing the Club Lounge and VIP guests as required.
This role is full-time permanent, with 40 hours a week guaranteed
- Previous experience in a supervisory or management role within the Luxury 5* hospitality industry, preferably in guest relations and front office operations.
- Strong leadership and team management skills.
- Exceptional interpersonal and communication skills.
- Proven ability to handle challenging situations with professionalism and composure.
- A passion for delivering outstanding guest experiences.
- Proficiency in hotel management software (e.g., Opera, Fidelio) and MS Office.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Benefits:
- A supportive and dynamic work environment.
- Opportunities for career growth and development.
- Competitive salary and benefits package.
- Discounts on hotel stays, dining, and other services.
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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