Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
The Front Office Duty Manager oversees the daily operations of the front desk, ensuring exceptional guest service, smooth hotel operations, and effective coordination between departments. This role acts as the senior decision-maker on duty, handling guest concerns, supervising staff, and maintaining service standards.
Key Responsibilities
Guest Services
Ensure a high level of guest satisfaction at all times
Handle guest complaints, special requests, and emergencies professionally
Welcome VIPs and oversee special arrangements
Resolve service issues promptly and effectively
Front Office Operations
Supervise front desk staff during assigned shifts
Ensure efficient check-in and check-out procedures
Monitor room availability, rates, and occupancy status
Ensure accurate billing and cash handling procedures
Staff Supervision
Assign duties and manage staff schedules during shifts
Train, coach, and motivate front office team members
Ensure staff adhere to hotel policies, procedures, and grooming standards
Coordination & Communication
Coordinate with housekeeping, maintenance, and security departments
Ensure smooth shift handovers and clear communication
Report operational issues to management
Safety & Compliance
Act as the hotel’s representative during emergencies
Ensure compliance with health, safety, and security policies
Maintain incident and log reports
Qualifications
Diploma or degree in Hospitality Management or related field (preferred)
Proven experience in front office or hotel operations
Strong leadership and problem-solving skills
Excellent communication and customer service skills
Ability to work shifts, weekends, and holidays
Proficiency in hotel management systems (PMS)
