- Full-Time
- Permanent
- MORGANS ORIGINALS
- Rooms
__jobinformationwidget.freetext.LocationText__
Sanderson London, London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF69790R
Duty Manager
Region
Luxury & Lifestyle
As the original lifestyle hotels, St Martins Lane London and Sanderson London sit under the Morgans Originals brand, a collection of independent hotels sharing the same spirit. Equal parts glossy, surprising and rebellious, we balance a refined outlook with careful chaos.
No two days are alike as we provide unique experiences everyday such as our Mad Hatters afternoon tea in the Sanderson courtyard or our signature cocktails in the Blind Spot at St Martins Lane – our speakeasy cocktail bar.
We have a fabulous opportunity to join Sanderson in our Front Office team as a Duty Manager.
The Duty Manager (DM) plays a key role in ensuring the smooth and efficient running of the hotel’s daily operations. As the on-shift representative of senior management, the DM is responsible for supporting all departments, managing guest concerns with discretion and ownership, and maintaining service excellence across the property.
You will:
- Ensure seamless coordination between Front Office and other departments.
- Monitor daily operations, proactively resolve issues, and follow up with relevant Heads of Departments to maintain service excellence.
- Perform Front Desk duties when needed and provide visible leadership in guest-facing areas during high-demand periods.
- Act as the main point of contact for guest issues and complaints; resolve them promptly, professionally, and discreetly to maintain guest satisfaction.
- Ensure accurate documentation and follow-up on guest concerns, glitches, and feedback in coordination with senior management.
- Serve as the hotel’s first responder to emergencies (e.g. fire alarms, medical situations, and technical faults), coordinating appropriate actions with relevant departments.
- Ensure thorough incident reporting and escalation to the Security Manager and senior leadership when required.
- Support all front-line staff during the shift, especially in the absence of a manager or supervisor.
A bit about you:
- Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
- Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
- Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.
- Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
- Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from.
- Loves to think big & believe - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks.
To be successful in this role we ask that you have:
- Proven experience in a Front Office or Duty Manager role in a 4- or 5-star hotel environment.
- Working Shifts are on a 4 on/ 4 off basis - 12 hour shifts.
- Strong leadership, problem-solving, and decision-making skills.
- Excellent interpersonal and communication skills, with the ability to engage diplomatically with guests, colleagues, and senior stakeholders.
- Proficient in Microsoft Office Suite and PMS/reservation systems (e.g. Opera, Protel).
- Ability to manage multiple priorities in a fast-paced environment while maintaining composure and professionalism.
- High attention to detail and a proactive, guest-first attitude.
- Sound knowledge of hotel departments, processes, and service standards.
- Must be flexible with schedule, including availability to work evenings, weekends, overnights, and public holidays as required.
- Professional appearance and demeanor at all times.
- Commitment to confidentiality, integrity, and discretion.
In addition to competitive salary of £35,000, we offer a range of benefits that include:
- Meals on duty and uniform meaning you’re fully dressed and fully fed at work.
- Free Dry Cleaning/Uniform washing, to ensure you’re ready with clean uniform for the next shift!
- Season ticket loan to help with the annual cost of travel
- Ride to work scheme, a loan of up to £5000 to help with the cost of a bike and equipment if you want to ride to work
- £250 referral bonus if you refer a family member/friend and they pass probation and stay six months
- A paid day off on your birthday, celebrate your special day on us!
- Free health cash back plan via HSF.
- Guest Experience (A free night at Sanderson, Complementary Cocktail and Dinner and Breakfast the next morning) after passing probation so that you can experience what our guests do.
- Length of Service incentives (extra holidays) because who doesn’t love extra holidays!
- Excellent discounts across the Ennismore family for you, ranging from discounted stays as well as a food & beverage discount at most of the Ennismore properties.
- Discount across major retailers and brand via PerkBox.
- Regular Staff get-togethers (Summer party, Children’s Xmas Party, Department nights out) - we love to enjoy ourselves!
- Employee Assistance Programme - We've got your back, we work with a confidential service provider whom can offer support about anything whether it be medical, mental, legal or financial.
- Mental Health Champions – It’s ok to not be okay. We have a team of mental health champions who are here to help, whether it be having an initial conversation through to supporting you to get appropriate help.
- Quarterly & Annual Employee awards - Core shaker events are legendary, from different themes to costumes to the food, we celebrate each quarter as hard as we can.
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Healthcare cash plan provider to help towards everyday healthcare and get access to lots of ways to support your physical & mental wellbeing.
- Eye care vouchers – We are partnered with Specsavers, which means we can offer our screen using members of staff a voucher for a free eye test as well as a discount on a range of glasses.
Morgans Originals is rooted in iconic cultural legacy, with a collection of independent hotels all sharing the same free spirit. Each hotel, one of a kind, is brought together by a shared culture and community. No matter how big or small, a Morgans Original is always entertaining, celebrates a love for the glossy hey days, and the magic of a Friday night where time disappears.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Pullman Dubai Downtown, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Welcomes the Executive Floor guests and ensures they are attended to i.e. presents menu, helps with recommendations, receives orders, places orders and handles payments.Liaise with kitchen to ensure t
Reference
610c0930-0ca4-4bdc-9432-3931e2e43a2f
Expiry Date
01/01/0001
Salary
Location
Alwadi Hotel Doha - MGallery Collection, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
Reliable and engaging. As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arri
Reference
1326c4bf-deea-49e8-b5b7-9ae9bdfc6499
Expiry Date
01/01/0001
Salary
Location
Rixos Premium Seagate, Sharm El-Sheikh, Egypt
Experience Level
Associate
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Sharm El-Sheikh
Job Category
Rooms
Description
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Reference
3844b641-1627-4b09-839f-3aa3a375b661
Expiry Date
01/01/0001
Salary
Location
, AlUla, Saudi Arabia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
AlUla
Job Category
Rooms
Description
We are looking for a motivated and professional Saudi Receptionist to join our team in the historic city of AlUla, Saudi Arabia. As a key member of Reception Operations, you will lead and inspire our
Reference
196faf0b-eb23-4371-9940-54ba65da4443
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Sao Paulo Vila Olimpia, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
GRAND MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Assegurar a qualidade da experiência da hospedagem, antes, durante e depois da estada do cliente, de forma personalizada, contribuindo para sua fidelização.Dar ao hóspede a escolha entre a independênc
Reference
e6521133-0067-4061-a5b6-853b34449dec
Expiry Date
01/01/0001
Salary
Location
Raffles Istanbul, Istanbul, Turkey
Experience Level
Executive
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
At Raffles, every role is an opportunity to create unforgettable moments for our guests. As part of our passionate and dedicated team, you will deliver gracious, thoughtful, and intuitive service, emb
Reference
b049af7c-2fd7-4ed9-b1f4-92eff3206bfe
Expiry Date
01/01/0001
Salary
Location
SLS Barcelona, Barcelona, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Barcelona
Job Category
Rooms
Description
What you’ll doWe are looking for an experienced Housekeeping Supervisor to join the opening team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for supervisi
Reference
5c609d40-8180-4fe9-801b-841f471e1453
Expiry Date
01/01/0001
Salary
Location
Novotel Nairobi Westlands, Nairobi, Kenya
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Nairobi
Job Category
Rooms
Description
We are seeking a professional and customer-focused Telephone Operator to join our team. As a Telephone Operator, you will be the first point of contact for our guests and play a crucial role in ensuri
Reference
b4474e78-6c66-4450-9085-68ff37801989
Expiry Date
01/01/0001
Salary
Location
Raffles Istanbul, Istanbul, Turkey
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
At Raffles, every role is an opportunity to create unforgettable moments for our guests. As part of our passionate and dedicated team, you will deliver gracious, thoughtful, and intuitive service, emb
Reference
50bf14f7-ee75-4a13-b085-70a15b6fe52a
Expiry Date
01/01/0001
Salary
Location
Raffles Istanbul, Istanbul, Turkey
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
At Raffles, every role is an opportunity to create unforgettable moments for our guests. As part of our passionate and dedicated team, you will deliver gracious, thoughtful, and intuitive service, emb
Reference
8432db7b-d91b-4c9a-8c62-2656018123e8
Expiry Date
01/01/0001