Duty Manager

OUR HABITAS is an experience-led global hospitality group dedicated to building and activating hotels in inspiring destinations, with community at the heart of our mission. With exciting upcoming openings in Todos Santos, Santa Teresa, and Los Cabos, we aim to create extraordinary experiences that positively impact lives by fostering deeper human connections. Join us in our commitment to redefining hospitality and enriching the travel experience.

Job Summary:

The Duty Manager is responsible for overseeing the daily operation of both Habitas AlUla and Caravan by Habitas during their shift. This leadership role ensures the smooth coordination of all departments and maintains the highest level of guest satisfaction, safety, and operational excellence. The Duty Manager acts as the key point of contact for guests, manages incidents, supports team performance, and represents senior management in their absence.
 

Key Responsibilities:

Guest Services & Experience

• Serve as the primary point of contact for all guest inquiries, complaints, and emergencies during shift coverage.

• Ensure prompt resolution of guest issues with a focus on service recovery and satisfaction.

• Monitor VIP arrivals, special requests, and personalized guest experiences.

• Ensure consistent service standards across Habitas AlUla and Caravan by Habitas properties.

Operational Oversight

• Supervise the daily operations across all departments, including Front Office, Housekeeping, F&B, Security, Engineering, and Guest Experience.

• Conduct regular property and caravan site walk-throughs to ensure cleanliness, safety, and proper maintenance.

• Support departmental teams during peak times or in the event of staffing shortages.

• Review daily reports, occupancy forecasts, and handover notes for effective shift planning.

Staff Coordination

• Act as the shift leader, ensuring effective communication among team members and departments.

• Assist in onboarding, coaching, and motivating staff during shift hours.

• Ensure staff adhere to company policies, grooming standards, and health & safety protocols.

Crisis & Incident Management

• Respond to and manage emergencies, incidents, and guest health/safety concerns professionally and efficiently.

• Coordinate with relevant departments and authorities when required.

• Prepare and submit incident reports to management.

Minimum 3–5 years of Front Office/Guest Service experience in luxury resorts or 5-star hotels, with at least 1–2 years in a supervisory/managerial role.
    •    Strong knowledge of front office systems, PMS, and night audit procedures.
    •    Excellent communication and leadership skills, with the ability to handle pressure and make quick decisions.
    •    Flexible, detail-oriented, and committed to delivering exceptional guest experiences.
    •    Fluency in English is required; Arabic and other languages are an advantage.
 

• Attention to detail and accuracy.

• Leadership and team supervision.

• Time management and ability to meet deadlines.

• Ethical decision-making and integrity.

• Adaptability in a dynamic, multicultural environment.

Warm, approachable, and confident personality.
    •    Strong problem-solving skills and guest-oriented mindset.
    •    Ability to work independently and represent resort management at night.
    •    High level of integrity and professionalism.

Safety & Security
    •    Serve as the emergency contact and leader on duty for all safety incidents, medical situations, or guest emergencies.
    •    Ensure all night staff follow health, safety, and security protocols.
    •    Report incidents and take immediate corrective actions as necessary.