Duty Manager

The Company & Hotel

We are ‘relentlessly guest obsessed’ at Accor. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible. 

Novotel Sydney International Airport is a 271 room hotel, including a 150 seater a la carte restaurant, Bar & 11 Conference rooms. We are located along the Cooks River, near the International Airport. 

We are looking for the right person to join the team, someone who can move with the changing business and grow & develop with AccorHotels.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

The Role

We are looking for a Hotel Duty Manager who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.

In this role you will:

• Manage and support the Front Office Team ensuring that guest expectations are met.
• Manage the hotel operation in the absence of the General Manager.
• Lead by example when attending to guest requests.
• Take initiative to ensure that interactions with our guests are positive and productive.
• Handle guest requests, inquiries and complaints professionally and promptly.
• Ensure that procedures relating to Front Office are completed in line with agreed standards
• Oversee and coordinate all arrivals and departures including special guests and VIP's.
• Assist with check-in and check-out of guests, ensuring all procedures are adhered to.
• Being responsible for the health and safety of all patrons, guests and staff members.

What we are looking for

If this role interests you and you can demonstrate that you have:

• 2-3 years full time experience in Front Office role is preferred.
• Tertiary qualification in Hospitality Management or related discipline and or adequate work experience to substitute for qualification.
• The ability to effectively lead and develop your team.
• The ability to ask the right questions and listen intently to gather enough information to solve problems and resolve complaints.
• Time management and multi-tasking skills.
• High security awareness.
• Outcome driven approach to performance and results.
• Experience in Fidelio or Opera PMS.
• Unlimited work rights in Australia.
• Flexibility to work a rotating roster including mornings, evenings, weekends and public holidays.

What is in it for you

• Learning & development opportunities.
• Join of the largest hotel groups worldwide with access to global opportunities and staff benefits.
• Onsite parking, duty meals, and free laundry.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.