Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
- Supervise all hotel operations during the assigned shift, including front desk, housekeeping, food and beverage, and maintenance.
- Ensure high levels of guest satisfaction by responding promptly and effectively to guest requests, complaints, and emergencies.
- Manage staffing levels, delegate tasks, and motivate team members to deliver excellent service.
- Monitor adherence to hotel policies, health and safety regulations, and quality standards.
- Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness and operational efficiency.
- Handle conflict resolution and problem-solving related to guest issues or team concerns.
- Liaise with other hotel departments to ensure seamless coordination and communication.
- Prepare and maintain shift reports, including incidents, guest feedback, and operational updates.
- Support the management team with employee training, scheduling, and performance evaluations as needed.
- Ensure financial control measures such as cash handling, billing accuracy, and inventory management are followed.
Qualifications
Skills and Qualifications:
- Proven experience in hotel management or a related hospitality role.
- Strong leadership and interpersonal skills.
- Excellent customer service and communication abilities.
- Ability to remain calm and decisive under pressure.
- Good organizational and problem-solving skills.
- Knowledge of hotel management software is a plus.
- Flexibility to work various shifts including nights, weekends, and holidays.
- BSC degree in Hospitality Management or relevant experience.
Additional Information
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
