- Full-Time
- Permanent
- IBIS
- Rooms
__jobinformationwidget.freetext.LocationText__
ibis Kochi City Centre, Kochi, India
__jobinformationwidget.freetext.ExternalReference__
REF71021G
Duty Manager
Region
MEA SPAC
- Review and update the logbook.
- Check equipment and work setups.
- Maintain a smart appearance, be well-groomed, and keep a friendly, cheerful disposition at all times.
- Oversee daily operations and ensure smooth workflow.
- Report regularly to supervisors or the night manager (if on shift).
- Monitor employee performance and provide coaching and necessary training.
- Handle guest complaints, take immediate action to ensure satisfaction, and inform the manager when needed.
- Implement and coordinate OSM (Operational Standards Manual) procedures in line with the company’s values and core behaviors.
- Follow emergency procedures, including fire and first aid protocols.
- Be fully aware of daily activities and have knowledge of the hotel's products and facilities.
- Ensure that the panic report is printed at least twice during the shift.
- Prepare for daily arrivals, including room allocation and handling special guest requests.
- Ensure VIP rooms are ready, communicate with housekeeping and F&B, and handle all related tasks prior to VIP arrival.
- Take responsibility for the shift, ensuring support for the reception team and resolving issues promptly.
- Perform check-in and check-out for VIP guests and Accor members during work hours.
- Lead and motivate the team to participate in hotel programs such as Circle M and Cherish to meet monthly goals.
- Monitor online guest reviews (Tripadvisor, Booking.com, etc.), investigate issues, and respond accordingly.
- Attend important meetings, such as credit and revenue meetings, when requested.
- Manage financial tasks like cashiering, foreign exchange transactions, night audits, and guest settlements upon departure.
- Provide smooth, friendly service to guests and respond promptly to requests and inquiries.
- Handle walk-in reservations and process phone reservations when the reservations department is closed.
- Issue guest room key cards and ensure effective security measures.
- Check the Paymaster daily and provide feedback to the Rooms Division Manager.
- Encourage the team to upsell rooms and breakfast daily, sharing results and feedback.
- Train new reception staff and ensure that Opera V9 is used for system training.
- Maintain a daily courtesy call sheet, sharing feedback and actions with the manager.
- Coordinate with various departments (Front Office, Housekeeping, F&B), especially with the General Manager, regarding VIP and important guests.
- Carry out any additional tasks assigned by the management during working hours.
- Perform duties in accordance with Mövenpick Hotels & Resorts’ core behaviors: Trust, Relationship, Entrepreneurship, and Drive.
- Assist other hotel departments when needed during duty hours.
- Experience in a similar role within hospitality.
- Strong leadership and communication skills.
- Proficient in hotel management software (e.g., Opera, PMS).
- Ability to handle guest complaints and solve problems efficiently.
- Fluent in English (spoken and written)
- Ability to work under pressure and manage shifts, including weekends and holidays.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Le Louis Hotel Versailles Château - MGallery Collection, Versailles, France
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Versailles
Job Category
Rooms
Description
Nous recherchons un Valet ou une Femme de Chambre (H/F/X) pour rejoindre notre équipe pour un CDI de 5 heures par jour. En tant que Valet/Femme de Chambre H/F/X, vous serez responsable de maintenir la
Reference
9f1cb522-2fd9-46db-925a-a57aadd89d2e
Expiry Date
01/01/0001
Salary
Location
Le Louis Hotel Versailles Château - MGallery Collection, Versailles, France
Experience Level
Mid-Senior Level
Job Schedule
Casual
Brands
M GALLERY
Job type
Temporary
Locations
Versailles
Job Category
Rooms
Description
Nous attendons la personne avec un sens du détail hors pair pour le poste de Gouvernant(e) en extra H/F/X au sein de notre bel établissement "Le Louis Versailles Château"...Vos principales missions so
Reference
386c3fb4-1136-4687-a89d-21fcfb4fbfbb
Expiry Date
01/01/0001
Salary
Location
Novotel Ipswich Centre, Ipswich, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
We are seeking a detail-oriented and efficient Night Auditor to join our team in Ipswich, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel
Reference
a3283117-4bb0-4167-a0a9-3002c977855c
Expiry Date
01/01/0001
Salary
Location
Fairmont Dallas, Dallas, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Dallas
Job Category
Rooms
Description
Facilitate the arrival and departure of guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visi
Reference
f3ae9b65-a723-408f-865e-b234edfc65aa
Expiry Date
01/01/0001
Salary
Location
, Cairo, Egypt
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Cairo
Job Category
Rooms
Description
To ensure the hotel is operating efficiently and according to the Hotel procedures and policies.To direct, supervise and monitor operations of various sub departments of Front Office to ensure that th
Reference
07cec920-f8c4-44f5-a054-db4149c12569
Expiry Date
01/01/0001
Salary
Location
Fairmont Dallas, Dallas, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Dallas
Job Category
Rooms
Description
What you will be doing:Ensure that guest calls are received promptly and dispatched to the appropriate individuals/departmentsRespond to general hotel questions from outside callers and guestsComplete
Reference
9fca49e7-9992-40a7-b555-2f859bf3edc4
Expiry Date
01/01/0001
Salary
Location
ibis London Blackfriars, London, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
London
Job Category
Rooms
Description
Salary day shifts - £ 13.88/hour.Salary night shifts - £14.44/hour. Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check
Reference
1c825335-d1de-439f-bb38-42644b3a8ef5
Expiry Date
01/01/0001
Salary
Location
TRIBE Milano Malpensa, Vizzola Ticino, Italy
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
TRIBE
Job type
Permanent
Locations
Vizzola Ticino
Job Category
Rooms
Description
Siamo alla ricerca di un receptionist accogliente e professionale per unirsi al nostro team front office del Tribe Milano Malpensa, situato nella zona aeroportuale. Se sei una persona appassionata di
Reference
166cf748-4f4a-4fb0-a310-4a6d4472ba79
Expiry Date
01/01/0001
Salary
Location
ibis London Blackfriars, London, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
London
Job Category
Rooms
Description
To assistant the FOM to ensure a smooth operation of all services at the desk , to contribute in achieving the department’s quantitative and qualitative targets and highest possible REVPAR figures, to
Reference
56249523-d9fa-4ded-8fb6-7960dfe49a6e
Expiry Date
01/01/0001
Salary
Location
Singapore
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Singapore
Job Category
Rooms
Description
Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. We are seeking a reliable and detail-oriented Housekeeping Attendant to m
Reference
02e31814-e247-405b-a21b-bb1509bb24d4
Expiry Date
01/01/0001