Duty Manager

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking a highly skilled and experienced Duty Manager to join our team at Grand Mercure Mysore, India. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring exceptional guest experiences, and maintaining the highest standards of service in our establishment.

• Manage and supervise front office staff, including reception, administration, and data management teams
• Ensure prompt, cordial attention and personal recognition for all guests, with special focus on VIPs and repeat visitors
• Maximize occupancy, revenue, and average room rates while maintaining high service standards
• Collaborate with Housekeeping to maintain room quality and ensure timely preparation
• Liaise with various departments to meet special guest needs and requests
• Implement and monitor credit policies and procedures in coordination with the Finance Department
• Analyze computer reports and compile relevant statistics for the front office
• Conduct regular inspections of lobby, reception, and VIP rooms to maintain cleanliness and orderliness
• Prepare efficient work schedules for front office staff, considering occupancy forecasts and group movements
• Ensure staff adherence to conduct, dress code, and appearance standards
• Assist in budget preparation and management for the front office department
• Implement and enforce health and safety policies and procedures
• Resolve guest complaints and address issues promptly and professionally
• Provide leadership, training, and mentorship to front office team members

• Bachelor's degree in Hospitality Management, Tourism, or related field
• Minimum 3-5 years of experience in hotel operations, with at least 2 years in a supervisory role
• Excellent leadership and communication skills
• Strong organizational and time management abilities
• Proven experience in managing multi-cultural teams
• In-depth knowledge of front office operations and hospitality industry standards
• Proficiency in Opera Property Management System or similar hotel management software
• Demonstrated problem-solving and conflict resolution skills
• Financial management acumen, including budgeting and revenue optimization
• Ability to work flexible hours, including nights, weekends, and holidays
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• Adaptability to changing work environments and ability to make quick, informed decisions
• Fluency in English; knowledge of local languages is a plus
• Strong interpersonal skills and ability to collaborate effectively with various departments