Company Description
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We're looking for a dynamic and organized Duty Manager to join our team in Mysuru, India. In this pivotal role, you will oversee daily operations, ensure exceptional guest experiences, and lead our front office team with professionalism and enthusiasm. As a Duty Manager, you will be the backbone of our operational excellence, balancing administrative responsibilities with genuine care for both our guests and team members.
- Ensure all Front Office Standard Operating Procedures and policies are consistently implemented across all guest interactions and team operations
- Provide warm, welcoming service to guests while maintaining our organization's brand standards and service excellence
- Lead, motivate, and provide guidance to the Front Office team, fostering a collaborative and supportive work environment
- Manage daily operational activities, including staff scheduling, resource allocation, and workflow optimization
- Analyze operational metrics and performance data to identify opportunities for improvement and drive goal achievement
- Handle guest concerns and complaints with empathy and decisiveness, resolving issues promptly and professionally
- Maintain detailed records and documentation of daily operations, incidents, and team performance
- Coordinate with other departments to ensure seamless service delivery and operational efficiency
- Conduct staff onboarding, training, and performance reviews to support team development and growth
- Demonstrate strong problem-solving abilities and crisis management skills in high-pressure situations
- Communicate transparently with team members at all levels, fostering an inclusive and supportive workplace culture
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
- Minimum 3 years of progressive experience in the service industry, with at least 1 year in a duty management or front office operations role
- Proficiency in Property Management Systems (PMS) and related hospitality software
- Strong knowledge of front office operations, guest services, and hospitality best practices
- Excellent interpersonal and communication skills, both written and verbal
- Demonstrated ability to lead, motivate, and develop team members effectively
- Strong analytical and problem-solving skills with attention to detail
- Exceptional time management and organizational abilities
- Multicultural awareness with the ability to communicate and collaborate with people from diverse backgrounds and cultures
- Flexibility to work rotating shifts, including evenings, weekends, and holidays as required
- Proven resilience and ability to remain calm and decisive under pressure
- Customer-focused mindset with a commitment to delivering exceptional guest experiences
