Company Description
Join Grand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
As a Doorman/ Lobby Coffee Attendant you will be responsible for providing excellent guest service and maintaining overall efficiency of set standards for the Guest Relations function.
- Ensure to welcome all the guests in the lobby areas and serve coffee/drinks as welcome drinks
- Ensure to always have the lobby areas in best conditions
- Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
- Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up
- Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
- Maintain continuous contact with hotel guests to ensure that any problem or complaints are handled efficiently & courteously.
- Report any unusual occurrences or requests to the manager.
- Be aware of the hotel accident Prevention Policies.
- Ensure the cleanliness and neatness of the front office area.
- Review logbook, verify outstanding and follow up pending. Identify if any special assignment for the day
- Check Hotel situation, occupancy, functions, groups, VIPs.
- Check if all departure details for the day have been taken, as well as for the next day.
- At the end of the shift or the day, he has to communicate all the information that the next shift has to know for the running of the operations.
- Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
- Reviews Guest Comments daily and makes contact if necessary and possible with the guest for direct action.
Qualifications
- Previous guest service experience required
- Must possess a professional presentation
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
