Doorman

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
• Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
• Assure that every luggage is covered with a baggage claim tag.
• Parking of guests and visitors vehicles in the designated hotel parking area.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Report any unusual occurrences or requests to the Concierge desk.
• Be aware of the hotel accident Prevention Policies.
• Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
• Check Hotel situation, occupancy, functions, groups, VIPs.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously.
• Review and update Logbook.
• Be Smart, well groomed and maintain a friendly and cheerful disposition all the times.
• Oversee the day to day operations.
• Assist guests with their luggage.
• Report regularly on happening to Asst. FO/ FOM.
• Aware of fire & first aid procedure
• Handle guest complaints and report to manager
• Be fully aware of the Talk of the Walk for the day.
• Proper grooming at all times.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities.

• Proficient in English (verbal & written).
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours and willing to work overnight
• Prior experience in customer service an asset