Director, Stewarding

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

About the Application Process: 

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Overseeing of the entire operation of the stewarding department. Leading, coaching, and organizing of the supervisory committee and employees within the stewarding department. He/she will have direct and effective communication with all hotel departments, particularly the departments within the F&B division.

• Direct supervision of all supervisors as well as training, performance management, scheduling and assigning of daily duties and projects
• Ensuring the highest quality of cleanliness and organization in all food service areas and service equipment
• Follow all local health and safety rules as outlined by the department and the hotel.
• Provides leadership in food safety across all Food & Beverage operations as Team Lead and Hygiene Champion, ensuring strict adherence to EHC Food Safety compliance requirements and daily completion of processes..
• Monitoring as well as controlling the operational budget, labour costs, equipment and supply requisition
• Complete knowledge of the Union agreement and labour regulations.  Administer coaching, counseling and corrective action accordingly
• Responsible for the hiring within the department
• Liaise with outside contractors and 3rd parties regarding machine maintenance, night cleaning and pest elimination.
• Demonstrates strong communication skills with both internal teams and external guests.
• In charge of all the purchasing of glass, china, silverware for the food and beverage department. Ability to develop comprehensive CAPEX plans for assigned areas, ensuring all required upgrades are strategically identified, properly budgeted, and effectively implemented
• Process requests from kitchen, banquets and all outlets within Food and Beverage.
• Collaborates with Engineering to schedule and execute regular walkthroughs, ensuring all kitchen and stewarding areas are in proper working condition.
• Ensure a safe working environment in accordance with the legislation, hotel policies and best practice.
• Schedule supervisors to ensure optimum service in all the food and beverage areas
• Understand the hotel recycling program, policies and procedures and actively participates and encourages all staff to follow through.
• Supports and actively contributes to sustainability initiatives, with a strong focus on minimizing food waste across all Food & Beverage operations.
• Foster a culture of high performing and highly engaged colleagues and leaders

• 3 year management experience in food and beverage related operations, particularly stewarding
• University/College background in hospitality management preferred
• Must have a thorough understanding of employee relations, labour laws, and how they apply in a unionized environment
• Must be results oriented, very organized, highly motivated and able to work under pressure
• Must be committed to and have a full understanding of the health and safety practices in the workplace
• Must be certified in WHMIS
• Thorough mechanical/equipment maintenance knowledge an asset
• Familiar with environmental programs

• The Ontario base salary range for this position is $84,00 - 98,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location. 
• This posting is for an existing vacancy. 
• AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. 

What’s in it for you? 

• Complimentary Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com