Director of Wellness & Spa - Sofitel Riyadh

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Main Job Responsibilities:

• Adhere to the Spa Policy & Standard Operating Procedures manual. 

• Act as an Ambassador for wellness at the hotel representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.  

• Promote colleague wellness and colleague wellness programming with Talent and Culture teams. 

• Manage the operations and efficiency of the wellness facilities.  

• Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams. 

• Establish proactive strategic initiatives for the spa and wellness areas applicable to the hotel to help market the overall well-being offers / products. 

• Maintain extensive knowledge of competitors, including locations, product offerings, pricing, promotions, and sales techniques. 

• Carry out any other duties and responsibilities as assigned by the hotel team. 

Administrative Responsibilities:

• Assist in the development and implementation of financial budgeting and analysis for the departments within the facility. 

• Provide monthly budget and forecasts when requested. 

• Responsible for staying within the allocated budget from cost and maximising profitability  

• Establish reliable systems to track all internal inventories for the department and report any variances. 

• Approval of payroll hours and hotel administered service charges / gratuity reports. 

• Generate and review daily / monthly facility and productivity reports including monitoring schedules. 

• Review / approve purchase requisitions and all invoices before transactions. Control the cost of goods purchased, services supplied and labour necessary for the sales and production of our products and services. 

• Maintain warrantee and service agreements on all equipment and work with engineering to resolve any malfunctions and initiate repair. 

• Submit monthly reports using the spa performance reporting tool to the property and corporate teams. 

• Report any maintenance requirements of the spa. 

Strategy and Marketing of Wellness Assets:

• Lead the implementation of a 12-month strategic initiative and marketing plan identifying new business and marketing opportunities inclusive of social, digital and events. This includes initiatives to drive awareness for in-house guests, corporate groups as well as the local community. 

• Create a pricing structure for treatments / retail adapting to local market conditions and hotel rates. 

• Ensure all collaterals and communication are aligned with the brand guidelines.

• Create wellness programming events / retreats and / or workshops to drive the concepts of well-being specific to the brand and the facility. 

Revenue Management and Financial Responsibilities:

• Establish strong yearly KPI goals aligned with expected revenue. 

• Follow the revenue management guideline for Accor for spa / well-being. 

• Attend weekly revPRO meetings to understand new business opportunities within the hotel and the local community. 

• Practise revenue management to maximise daily targets. 

• Establish a pricing list as per the Accor spa revenue management recommendations. 

• Assist management with the month-end profit and loss statement distribution. 

Guest Quality and Operational Excellence:

• Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities. 

• Perform regular treatment and facility audits to maintain brand standards. 

• Be present in daily operations to oversee the success of the guest and colleague experience, including daily walk-throughs to assess quality. 

• Provide tools for the team to best manage the day to day operations resulting in excellent and anticipated guest service. 

Health, Hygiene and Safety:

• Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example. 

• Maintain peak conditioning of the facility at all times through cleanliness and hygiene. 

• Ensure guest / member satisfaction at all times by assuring safety and service is always the spa’s first priority. 

• Assist in the development and compliance of all departmental emergency procedures. 

• Ensure all potential and actual hazards are reported as well as rectified immediately. 

• Assure safety of the persons and the property of all within the premises by fairly applying hotel regulations and strictly following existing laws. 

• Handle emergency situations with urgency and discretion. 

Qualifications:

• Minimum of 5 years of progressive experience in management position in Spa 
• Bachelor’s Degree (Business Administration) is an asset. 
• Previous spa therapy, recreation and / or fitness background experience is recommended.
• Previous luxury hotel experience with a background in financial budgeting and forecasting.
• Ambassador for well-being including a personal interest and lifestyle approach. 
• Interpersonal skills to deal with guests and colleagues issues 
• Good problem solving skills and effective decision maker