Director of Talent & Culture

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Sofitel London St James, is excited to announce the opening of a Director of T&C role. The position requires solid experience and skills in Recruitment and Selection strategy, L&D management, Payroll, Employee Relations and all other areas of human resources management, in hospitality industry. The selected candidate, is expected to start by March 2025, to replace our current Director of T&C, who will be leaving us by the end of Q1 2025.

Besides the technical expertise, the profile of the applicant is expected to project a professional and friendly impression at all times whilst it is important to maintain a good working relationship with colleagues and management, by creating a team that works well together. He/she must also be an example of the Sofitel values, brand standards, and a champion of team work spirit.

Key Responsibilities

The Director of T&C, will be responsible for planning, managing, controlling, and coordinating employee benefits and pay scales, development and formulation of policies, procedures and practices to support the operational needs of the hotel.

In addition, the appointee:

• Coaches management on handling and resolving performance issues in the hotel
• Evaluate changes and trends in market compensation and makes recommendations
• Interacts in a positive way and is an inspiration to all hotel staff, in order to achieve luxury levels of performance
• Sets out all T&C related strategies
• Oversees the administrative activities of payroll, benefits, legal compliance and employment law
• Development of T&C and Training budget
• Encourages the development of employees to achieve their highest potential
• Creates and implements an integration and training strategy that brings efficiency to employee performance
• Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees/managers according to company standards
• Anticipates and addresses employee relations matters, responds timely to employee enquiries and is proactive in promoting team member satisfaction
• Act in an advisory capacity to departmental heads and staff regarding T&C and training issues utilising up to date legislative information
• Develop and implement Talent & Culture initiatives and interventions to enhance organisational effectiveness, profitability and individual performance
• Monitor and review the monthly Talent & Culture reports for employee turnover, wage costs, absence levels, agency costs
• Support and coach the management team through employment legislation issues
• Mentor and coach senior managers on their leadership and behavioural skills

• 5+years related HR experience (preferable) in talent management, employee relations and related HR fields, with at least five years in a leadership role.
• In-depth knowledge of HR strategies, compensation and benefits, employee relations, and wellness programs. 
• Ability to analyse data and metrics to drive decision-making.
• Local knowledge and experience in UK employment legislation.
• Strong leadership skills with the ability to manage and motivate a team. 

Discover a world of unparalleled perks tailored just for you:

• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

And that's just the beginning! Join us and let your professional journey be an unforgettable adventure!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit: https://careers.accor.com/