Director of Spa, Wellness and Recreation

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.  

We are seeking a highly skilled and passionate Director of Spa and Wellness to lead our "Fairmont Spa & Longevity Suite" team at Fairmont Mumbai. The ideal candidate will have a deep understanding of spa operations, a commitment to providing exceptional guest experiences, and innovative ideas to elevate our spa offerings, particularly with the inclusion of the longevity suite.

Key Responsibilities:

• Strategic Leadership: Develop and implement strategic plans to drive spa revenue, enhance guest satisfaction, and maintain operational excellence.

• Team Management: Lead and inspire a team of spa professionals, fostering a culture of excellence, collaboration, and continuous improvement.

• Guest Experience: Ensure that every guest receives personalized attention and enjoys a memorable spa experience that exceeds their expectations.

• Longevity Suite Management: Oversee the operations of the longevity suite, including developing unique wellness programs, collaborating with wellness experts, and ensuring the highest standards of service.

• Financial Management: Manage spa budgets, control costs, and optimize revenue through effective pricing strategies and promotional initiatives.

• Quality Assurance: Maintain the highest standards of cleanliness, safety, and hygiene throughout the spa facility, adhering to regulatory requirements and brand standards.

• Training and Development: Provide ongoing training and development opportunities for spa staff, empowering them to deliver exceptional service and grow their skills.

• Collaboration: Collaborate with other hotel departments to promote spa services, coordinate special events, and enhance the overall guest experience.

• Market Analysis: Stay informed about industry trends, competitor activities, and market demands, and use this knowledge to develop innovative spa offerings and marketing strategies.

• Bachelor's degree in Hospitality Management, Spa Management, or related field (Master's degree preferred).

• Minimum of 5 years of experience in spa management, with a proven track record of success in a luxury hotel or resort environment.

• Strong leadership skills, with the ability to motivate and inspire a diverse team.

• Excellent communication, interpersonal, and problem-solving skills.

• Passion for wellness and a deep understanding of holistic health practices.

• Experience managing a longevity suite or similar wellness facility is highly desirable.

• Proficiency in spa software and Microsoft Office suite.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.