- Full-Time
- Permanent
- SLS
- Rooms
__jobinformationwidget.freetext.LocationText__
SLS SLS RED SEA, Tabuk, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF46026U
Director of Rooms SLS
Region
Luxury & Lifestyle
We are looking for a Director of Rooms to join the pre-opening of SLS The Red Sea.
Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.
Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.
This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.
Has overall responsibility for providing leadership on pre-opening and operating hotel: management for the Rooms Division (Front Office, Concierge, and Butlers department) and be accountable for its asset and performance – i.e., Rooms revenue & profitability, competitive RevPar index, guest satisfaction, brand consistency and employee engagement. Also manages and drives performance to outsourced labor related to her Division (Valets, Limousine company).
KEY RESPONSIBILITIES:
- Maintain complete knowledge of:
- All hotel features/services
- All room types, numbers, layout, décor, appointments and locations
- All room rates, special packages and promotions
- Daily house count and expected arrivals/departures
- Previous day’s pickup and anticipated business levels
- Room availability status for any given day
- Scheduled in-house group activities, locations and times
- All hotel and divisional policies and procedures
- Monthly forecast and budget items
- Tour hotel daily; audit staff adherence to SLS's service standards in all phases of service and job functions; follow up with designated employees where needed
- Review departmental/divisional profits, payroll expenses, rooms’ expenses, cost per occupied room, previous day’s occupancy and room revenues
- Conduct daily briefings, review all information pertinent to the day’s business
- Prepare weekly work schedules and Manager on Duty schedules in accordance with the staffing guidelines and labor forecasts; adjust schedules to meet business demands
- Conduct weekly meetings with departmental managers and review all information pertinent to the week’s business
- Observe and review guest feedback / comments and confer frequently with staff to ensure guest needs are being met
- Monitor and handle guest complaints in an expedient and effective manner
- Anticipate sold-out situations/and know how many rooms are overbooked; assist in locating alternative accommodations for guests and assist in “walking” and following up with guests, in accordance with hotel policies and procedures
- Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory
- Complete work orders for submission to Engineering for prompt maintenance repairs
- Prepare monthly, quarterly and yearly Rooms Division financial forecasts
- Prepare annual capital expenditures report
- Monitor monthly status of all accrual categories, i.e., linen, bathrobes, uniforms, etc.
- Provide training and development opportunities for all management employees
- Conduct annual / semi-annual performance reviews for all managers; provide performance feedback to all staff; handle disciplinary problems and counsel managers and staff
- Facilitate divisional and departmental management meetings
- Monitor and facilitate all Internal Defect Reports relating to the Rooms Division
- Work with appropriate departments in setting future rates and special packages
- Assist with facilitation of all quality auditing processes
- Mentor and train appropriate employees for upward growth
PERSONAL ATTRIBUTES
- Solid business / financial acumen with good understanding of luxury hotel operations
- Good understanding of Property Management System
- Act as a role model in delivering elegant and understated service with sophistication
- Demonstrate leadership qualities to build strong employee engagement
- Strong interpersonal skills and attention to detail
- Good communicator with fluency in English.
- Proven organizational skills, able to set and meet deadlines with quality results.
- Good understanding of budgeting, forecasting, expenses and payroll control
- Executive presence – self assured exuding quiet confidence and humility
- Bachelor’s degree.
- 5+ years of experience as a Director of Rooms in a luxury hotel.
- Strong interpersonal, communication, and leadership skills.
- Strong knowledge of computer systems (MS skills, etc.)
- Excellent analytical and problem-solving skills
What awaits you...
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Sofitel Lyon Bellecour, Lyon, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Lyon
Job Category
Rooms
Description
En tant que réceptionniste, vos principales missions seront :· D’assurer à chaque client un accueil chaleureux, efficace et conforme aux standards de qualité de l’établissement.· De garantir le bon d
Reference
b3278b4f-3619-4052-b1f4-98816ac01b69
Expiry Date
01/01/0001
Salary
Location
Swissôtel The Bosphorus - Istanbul, İstanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction.Listen attentively to guests to get an effective custom
Reference
506782b0-98c1-4d2a-88b7-91f8c386e7ce
Expiry Date
01/01/0001
Salary
Location
Swissôtel The Bosphorus - Istanbul, İstanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.To personally welcome guests and escort them to the elevator, outlets or other public
Reference
cae1c185-c98a-46c5-954d-6059a54c404b
Expiry Date
01/01/0001
Salary
Location
Sofitel Abu Dhabi Corniche, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Abu Dhabi
Job Category
Rooms
Description
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Reference
11fcb77d-ea6a-4895-98ea-1f99980a0892
Expiry Date
01/01/0001
Salary
Location
Banyan Tree AlUla, AlUla, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
AlUla
Job Category
Rooms
Description
Constantly apply standard operating procedures in your department.Demonstrate Banyan Tree’s brand service plus standards in all interactions.Provide a warm welcome & fond farewell to guests and assist
Reference
57418d2f-8222-4254-ac90-f21808d24856
Expiry Date
01/01/0001
Salary
Location
Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Cape Town
Job Category
Rooms
Description
Scope of position:Under the general direction of the Housekeeping Management, ensure all linen is exchanged and delivered according to standards, all corridors are vacuumed and every guest request is
Reference
c5f8064d-6eb1-484c-bdef-fc73353d05a8
Expiry Date
01/01/0001
Salary
Location
Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Cape Town
Job Category
Rooms
Description
Scope of Position:The Housekeeping Supervisor will manage the daily operations of his/her assigned section ensuring the ultimate comfort, cleanliness, safety and standards for all guest and members as
Reference
34cf8cb0-9094-4f97-92ff-fc4e3b2620eb
Expiry Date
01/01/0001
Salary
Location
Banyan Tree AlUla, AlUla, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
AlUla
Job Category
Rooms
Description
Supporting, training, and supervising front office staff.The Assistant Front Office Manager is responsible for the security control of all hotel keys whilst on dutyResponsible for security checks of t
Reference
4f2a1b30-008f-4bd3-b49a-cfa06ab0692b
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Manoir Richelieu, La Malbaie, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
La Malbaie
Job Category
Rooms
Description
Ce que vous ferez: Ouvrir les portières des voitures à l’arrivée et au départ des hôtes et les accueillir chaleureusementAider au déchargement et au chargement des bagages dans les voitures des hôtesM
Reference
8d2ed932-4570-4fd0-ba8d-9ef2ca0e866a
Expiry Date
01/01/0001
Salary
Location
Banyan Tree AlUla, AlUla, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
AlUla
Job Category
Rooms
Description
Supervise the day-to-day operation in Front Desk.Check all colleagues’ grooming and hygiene standards of colleaguesConstantly apply standard operating procedures in your department.Ensure that the che
Reference
eb910429-0e71-47b6-81ee-547ee6d58e1f
Expiry Date
01/01/0001