Front Office Agent

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Constantly apply standard operating procedures in your department.
• Demonstrate Banyan Tree’s brand service plus standards in all interactions.
• Provide a warm welcome & fond farewell to guests and assists Guests’ according to brand standards.
• Remain observant and respond to each Guest who approaches the Reception Desk.
• Is an ambassador of Banyan Tree by providing an excellent first impression.
• Maintain a perpetual presence on the Reception Desk throughout the hours of the shift.
• Greet all Guests courteously, using the Guest’s name whenever possible.
• Follow Hotel’s telephone etiquette standards.
• Follow Occupational Health & Safety regulations.
• Ensure adherence to Banyan Tree’s Code of Ethics.
• Look after the Accor enrolments and encourage colleagues to enroll more all arrivals to achieve the set targets
• He/she will look after the profiles’ update of all our guest and ensure proper standard is followed.
• Do courtesy calls to our guest in house and maintain a record
• Do the credit limit check on daily basis for all guest in house.
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.

• Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills. 
• Proficient in English language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• 2 years minimum experience in customer service.
• A hospitality diploma is an asset.
• Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
• Must have the ability to handle cash effectively and accurately.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.