Assistant Head Housekeeper

Full time 

£27,000 - £29,000 per Annum 

Mercure Oxford Hawkwell House is a picturesque boutique hotel, that occupies three buildings, two of which 19th century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion.

Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre Mercure Oxford Hawkwell House Hotel is a beautiful country manor in the picturesque village of Iffley. A total of 77 rooms, all en-suite, are divided between two buildings, each with an entirely different character.

It's a 10 minute bus ride, from the bus stop outside the hotel, to the city centre and train station, or a relaxing 35 minute walk along the riverside Thames Path National Trail, which is just steps away from the hotel.

Team Management

• Ensures the appropriate behaviour and impeccable presentation of staff under his/her responsibility                                                                                                  
• Organises the welcome and integration of new employees
• Prepares the work schedule, taking everyone's skills into account
• Prepares the team's training plan and tracks implementation
• Trains the team on the floor process as defined by the hotel                                                                                                                      
• Ensures that documentation and information in hotel rooms is well presented and up-to-date
• Analyses guest comments and implements any necessary corrective actions
• Familiar with the services provided at the hotel and informs guests

Professional Techniques / Production

• Signals any technical faults and follows up repair work
• Cleans and tidies rooms, bathrooms and common areas in line with the rules of hygiene and cleanliness and the procedures implemented by the hotel
• Ensures that rooms look attractive
• Checks that equipment is in good working order, informing the Housekeeper of any anomalies
• Ensures that guest documentation in the rooms is complete and up-to-date
• Applies the procedure for handling lost property
• Respects guidelines on the use of cleaning products
• Handles hotel equipment, complimentary welcome gifts and room linen with due care
• Is responsible for cleaning and restocking the trolley every day
• May have to clear room-service trays
• Is responsible for the "master key"

• Previous 2 years experience in Team Leader in Housekeeping (hotel operations will be an advantage)
• Guest - focused personality is essential.
• Prior experience working with Opera or a related system.
• Strong interpersonal and problem solving abilities.
• Fluency in English, additional languages are a plus.

One more thing…

By working at the Mercure Oxford Hawkwell House you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Must be eligible to live and work in the United Kingdom at the time of application