Director of Rooms

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We are seeking a visionary and experienced Director of Rooms to join our luxury hotel in the historic city of AlUla, Saudi Arabia. As a key member of our executive team, you will oversee the entire rooms division, ensuring exceptional guest experiences while driving operational excellence and financial performance.

• Lead and manage the housekeeping and front office teams, fostering a culture of collaboration and customer-focused service
• Develop and implement strategic plans to enhance guest satisfaction, operational efficiency, and revenue optimization
• Own the rooms division P&L, contributing to annual budget planning and ensuring expenses are in line with targets
• Drive continuous improvement in quality metrics and guest satisfaction scores
• Spearhead capital expenditure projects related to the rooms division
• Implement and maintain standard operating procedures for housekeeping and front office operations
• Analyze performance data and market trends to make informed decisions and drive innovation in service delivery
• Collaborate with other department heads to ensure seamless guest experiences across all touchpoints
• Mentor, coach, and develop team members, setting clear objectives and providing regular feedback
• Ensure compliance with all relevant health and safety regulations and company policies
• Serve as a key member of the hotel's crisis management team
• Build and maintain strong relationships with suppliers, contractors, and internal stakeholders

• Proven experience in a similar Director of Rooms or senior leadership role within the luxury hospitality industry
• Strong understanding of housekeeping and front office operations, including best practices and emerging trends
• Excellent financial acumen with a track record of successful P&L management
• Proficiency in hotel management systems, particularly Micros Fidelio Opera and KnowCross
• Outstanding leadership skills with the ability to motivate and develop high-performing teams
• Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making
• Experience in project management, particularly in implementing new processes or overseeing renovations
• In-depth knowledge of health and safety regulations in the hospitality industry
• Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail
• Cultural sensitivity and adaptability to work effectively in an international setting
• Proficiency in English; knowledge of Arabic or other languages spoken in the region is a plus
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
• Commitment to continuous learning and staying abreast of industry innovations

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus